Community Delivery Manager

Everi, Inc.; Castleford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A delivery services company in Castleford is seeking a Community Delivery Manager on a fixed-term contract until January 7, 2026. You will lead performance across delivery units by supporting and developing self-employed couriers. The ideal candidate must have a valid UK driving licence and experience in coaching and problem-solving. Strong communication and negotiation skills are essential. This is an exciting opportunity to grow within a rapidly expanding firm.

Qualifications

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability – able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.

Responsibilities

• Driving continuous improvement, using data and management insights to improve service delivery.
• Monitoring and improving performance metrics for services.
• Minimising customer enquiries by enhancing the delivery experience.
• Capacity management for interviewing and onboarding couriers.
• Building sustainable courier coverage to meet delivery demands.
• Maintaining cost leadership by managing courier fees.
• Collaborating with delivery units and customer service teams.

Skills

Coaching

Problem-solving

Communication

Negotiation

Job description

Overview

We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 7, 2026. You will be responsible for ensuring the final mile of our parcel journey runs smoothly, putting customers and clients at the heart of everything you do. You will lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.

Evri is growing year on year with ambitious plans for the future. This is a great time to join and grow with us.

Responsibilities

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management – interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.

Qualifications

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability – able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.

About Evri

At Evri, we know we only grow if our people do too. We are committed to building an inclusive and diverse workplace where everyone can bring and be their whole authentic selves. We are Evri—where everyone is welcome. We deliver for customers and partners across the UK with a network of couriers, ParcelShops, hubs and depots. We are recognised for IT, innovation and our green fleet, and we are dedicated to responsible delivery experiences for everyone, everywhere.