Community Coach

Orbit Group; Hastings; On-site; GBP 40,000 - 60,000; Full time

Job summary

A large housing group in the UK is seeking a Community Coach to engage with locals, provide support, and help sustain tenancies. The ideal candidate will be empathetic, have experience in community settings, and be qualified in Information, Advice, and Guidance. This role requires travel across the Surrey & Sussex areas and promotes community wellbeing and inclusion.

Benefits

Flexible working opportunities

Training programmes

Professional qualifications

Qualifications

• Access to a car and willingness to travel.
• Experience delivering IAG in a community-based setting.
• Respect for confidentiality and data protection legislation.

Responsibilities

• Plan and deliver community engagement events.
• Provide Information, Advice, and Guidance to customers.
• Develop and maintain partnerships with local services.
• Support tenancy sustainment.

Skills

Empathy

Communication

Partnership building

Problem solving

Education

IAG Level 3 qualification or above

Job description

Overview

At Orbit Group our Community Coaches are partners in our local communities. They use a coaching approach, working with customers to find their own solutions, assess needs, and provide high quality information, advice and guidance to connect customers with local services, groups, clubs, and organisations that can help the local community thrive. The successful candidate must have access to a car and be willing to travel to cover our communities in the Surrey & Sussex areas. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers.

Responsibilities

• Plan and deliver an ongoing programme of community engagement and activity events within agreed geographical areas.
• Provide Information, Advice and Guidance (IAG) and support to Orbit customers to help them sustain their tenancies, including triage assessment and making customer referrals into Better Days support services and external support services.
• Provide support around tenancy sustainment, leveraging third party partner support where needed; direct delivery of complex support where required, which may include domestic abuse support or delivery of this work through a partner organisation where appropriate.
• Develop and maintain partnerships with local services to support additional activity and referral routes.
• Build trust between customers and Orbit through local presence and enable customers to interact more effectively with Orbit, including supporting customers to sign up to MyAccount.
• Able to adopt an empathic approach in discussions and negotiations, understand the needs and perceptions of customers, and handle situations sensitively and calmly with emotional or difficult circumstances.
• Ensure compliance with the organisation's Code of Conduct in the delivery and provision of services to staff and the community; ensure all work practices are customer focused and meet clear standards.
• Must have a car for business use and be willing and able to travel to meet the requirements of the role which covers Orbit geography.
• Experience of delivering IAG in a community-based setting or within a community-focused programme, ideally with an IAG Level 3 or above qualification.
• Ability to respect information sharing protocols, particularly regarding client rights to confidentiality and data protection legislation.

Desirable skills

• Experience of managing volunteers and developing volunteer routes.
• Experience of community service design.
• Previous experience of providing direct customer support, Information Advice and Guidance Provision.

About Orbit

We are building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you and your loved ones to thrive. For a better work life balance, we offer flexible working opportunities for many roles. We provide opportunities to learn and develop at every stage of your career, with training programmes, professional qualifications and leadership development. We are values-driven with a commercial focus on performance; the more profit we make, the more we can achieve for people. Read more about our values and purpose on our careers website.

How we hire

We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We also safeguard our customers, colleagues and contractors, and some roles will be subject to a DBS check.