Community Associate

Projects; Brighton; On-site; GBP 22,000 - 26,000; Full time

Job summary

A dynamic workspace provider in Brighton is seeking a Community Associate to ensure the smooth running of the building and to enhance member experiences. The successful candidate will have at least two years of experience in hospitality or facilities management, excel at relationship building, and be proactive in problem-solving. This full-time role offers a competitive salary and a range of benefits, including profit-sharing and personal development opportunities.

Benefits

25 days annual leave plus bank holidays

Financial profit share scheme

Comprehensive health and dental insurance

Personal development budget

Quarterly team socials

Unlimited barista-made tea and coffee

Access to gym and paddle board

Qualifications

• At least two years' experience in hospitality or facilities management.
• Proactive and enjoys working with people.
• Strong communication skills and attention to detail.

Responsibilities

• Ensure Nile House runs smoothly and is welcoming.
• Support the membership journey and maintain satisfaction scores.
• Build relationships with members and support events.
• Act as the contact for contractors and maintenance.
• Manage budgets for Rooftop Bar operations.
• Provide occasional support at Projects Ship Street.
• Participate in team development and training.

Skills

Hospitality experience

Facilities management

Problem-solving

Communication

Organizational skills

Job description

Job Title: Community Associate

Reports to: Community Manager

Location: Projects Nile House, Nile Street, Brighton, BN1 1HW (on-site)

Salary: £26,000 p/a + Bonus Scheme

Working hours: Full-time (37.5 per week)

Start date: ASAP

About Projects

At Projects, we're building a home for better business. Our workspaces are designed to help people thrive personally, professionally and sustainably. We're a certified B Corp, which means we take our responsibility to people and planet seriously, not as an afterthought but as a foundation for everything we do.

About Nile House

Nile House has been at the heart of Brighton's working community for three years. Today, it's home to over 750 members across four floors of thoughtfully designed workspace—coworking areas, private offices, meeting rooms, a podcast suite, event space, rooftop terrace and bar, plus a café run by our partners at Lost in the Lanes. Our community is warm, curious and collaborative. Some members are here every day; others drop in when they need a change of scene. What they share is an appreciation for a workspace that actually works.

The Role

As Community Associate, you'll be central to making Nile House run beautifully. Working alongside our Community Manager and fellow Community Associate, you'll look after both the building and the people in it, ensuring every member and visitor experiences genuinely excellent service. This role is varied by design. You'll move between sales conversations and maintenance queries, event support and day-to-day operations. While Nile House is your primary base, you'll also provide support at our Ship Street location from time to time—collaborating with that team and our central operations. It suits someone who enjoys switching gears and takes pride in getting the details right.

What You'll Do

• Operations & standards: Keep the space running smoothly. Anticipate issues before they become problems. Ensure Nile House remains welcoming, well-maintained and fully compliant with health and safety requirements.
• Sales & onboarding: Support the membership journey from first enquiry to first day—helping maintain a consistent membership base and high member satisfaction scores.
• Community & events: Build genuine relationships with members. Support the delivery of events and community initiatives, including our popular Thursday evening Rooftop Bar sessions.
• Maintenance & facilities: Act as the on-site point of contact for contractors and cleaners. Raise and resolve maintenance issues efficiently, keeping members informed when disruption occurs.
• Finance: Manage receipts, budgets and spend for Rooftop Bar operations.
• Multi-Site Support: Provide occasional cover and support at Projects Ship Street, working flexibly across both locations as needed.
• Team Development: Participate in cross-departmental training and contribute to a culture of continuous improvement.

This role will evolve as Projects grows. We're looking for someone who sees that as an opportunity.

About You

• You bring at least two years' experience in hospitality or facilities management. Beyond that, you're organised, proactive and genuinely enjoy working with people. You solve problems before being asked to. You communicate clearly and take pride in delivering excellent service.
• You work well independently but thrive as part of a team. You're comfortable representing a brand you believe in.

What We Offer

• Time Off: 25 days annual leave plus bank holidays, with an additional day earned for each year of service (up to 5 extra days).
• Financial Profit share scheme—when Projects does well, you share in that success.
• Health: Comprehensive health and dental insurance through WPA.
• Development: Personal development budget for courses, events, books, mentors or software. Quarterly "Afternoon Tea Academy" workshops with external trainers on topics chosen by the team. Bespoke training in areas like leadership, sales and B Corp principles.
• Culture: Quarterly team socials voted on by the team—past events include live comedy, immersive theatre, go-karting and cooking classes. Monthly budget for a coffee or drink with your manager outside the office. Recognition programme through Slack, where virtual "tacos" can be exchanged for rewards including restaurant vouchers and extra time off.
• Everyday perks: Unlimited barista-made tea and coffee. Access to the Ship Street gym and bookable paddle board for the beach.

Projects is committed to creating an inclusive environment where everyone can thrive. We welcome applications from all backgrounds.