Community Administrator | Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading mental health service provider in Manchester is seeking an efficient administrator to support the Community Mental Health Team. Responsibilities include managing patient records, processing referrals, and maintaining filing systems. Candidates should have strong communication skills and experience in administrative roles, preferably within healthcare. This role offers competitive benefits, including generous leave and a pension scheme.

Benefits

27 days annual leave plus bank holidays

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

Qualifications

• Experience in administrative roles, preferably within healthcare.
• Strong communication and interpersonal skills.
• Proficiency in data entry and management.

Responsibilities

• Provide admin support to the clinical team in relation to care plans.
• Dealing with all incoming referrals to the service.
• Maintaining filing systems appropriate to the needs of the service.

Job description

To provide an efficient and effective administrative service within the Community Mental Health Team, and to carry out all administrative tasks related to the role. This includes answering telephone calls to patients, relatives and various clinical staff and professionals to provide an efficient mental health service while carrying out a variety of administrative tasks as directed by your Line Manager.

Responsibilities

• Provide admin support to the clinical team in relation to care plans and clinical correspondence.
• Dealing with all incoming referrals to the service.
• Dealing with all incoming and outgoing mail, processing, distributing and responding within limits.
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
• Co-ordinate and facilitate the dissemination of information to and from the team.
• Dealing efficiently, precisely and courteously with telephone callers.
• Producing minutes from daily zoning meetings, MDT or any other team meeting as required.
• Provide a supervisory role to receptionist and apprentices; this will include line management supervision.
• Maintaining filing systems that are appropriate to the needs of the service.
• Maintain client records for data inputting onto health and social services computer systems.
• Maintain records of referrals and discharges for statistical purposes and enter onto the PARIS computerised system accurately and timely.
• Scan all appropriate documentation to update patient records.
• Recording messages accurately in the daily diary for all team members.
• Typing of correspondence, reports, etc., amending the format and grammar as necessary within the PARIS computerised system.
• Develop an understanding of the patient record system (PARIS) and have responsibility for maintaining data quality.

Benefits

• Pay Enhancements:
• Band
• Saturday (midnight to midnight) and any weekday after 8pm and before 6am
• All time on Sundays and Public Holidays (midnight to midnight)
• 1
• Time plus 47%
• Time plus 94%
• 2
• Time plus 41%
• Time plus 83%
• 3
• Time plus 35%
• Time plus 69%
• 4 – 9
• Time plus 30%
• Time plus 60%

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)

This advert closes on Tuesday 16 Sep 2025