Communications Operator

Essential Employment; St Asaph; On-site; GBP 40,000 - 60,000; Part time

Job summary

A staffing agency in St Asaph is looking for a Communications Operator to provide professional customer service and effectively resolve enquiries. The ideal candidate will have strong communication and analytical skills, with a focus on working in a fast-paced environment. This temporary role offers a rate of £14.10ph PAYE. Interested candidates should apply with their CV or email it directly.

Qualifications

• Previous experience in customer service or communication roles.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.

Responsibilities

• Provide effective customer service, resolving enquiries at first contact.
• Interpret, analyze, and disseminate information using various systems.
• Manage external agency interactions and direct resources efficiently.

Skills

Customer service skills

Communication skills

Analytical skills

Job description

Communications Operator needed in St Asaph

The rate is £14.10ph PAYE

This is a temporary role

The reference number is: 372720

The successful candidate will provide a professional, effective, and efficient customer service with a strong focus on resolving enquiries at first contact. They will be responsible for interpreting, analysing, and disseminating information using a range of systems in a fast-paced and reactive environment, ensuring accurate recording and clear communication across multiple platforms.

They will give advice, manage expectations, and recommend appropriate resolutions, while liaising with external agencies when required. The role also involves closing incidents appropriately, distributing messages through various communication channels, and intelligently directing resources to ensure the most suitable and timely response.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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