Communications Officer

CHARTERED INSTITUTION OF HIGHWAYS & TRANSPORTATION; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading infrastructure organization located in City of Westminster is seeking a Communications and Marketing Specialist to manage digital assets and support strategic objectives. The candidate should have 1-2 years of experience in communications or marketing, showing proficiency across various platforms. Responsibilities include creating engaging content, maintaining the organization's website, and ensuring brand consistency. This role is ideal for a proactive team player eager to contribute to the promotion of essential transport and infrastructure initiatives.

Benefits

Employee assistance programme

Flexible working hours

Pension scheme with employer contributions

Generous holiday allowance

Qualifications

• 1-2 years' experience in a communications or marketing role.
• Ability to create high-quality content for diverse audiences.
• Strong digital capabilities and organizational skills.

Responsibilities

• Manage digital and printed assets for effective communication.
• Maintain the CIHT website and support digital strategies.
• Coordinate marketing efforts and produce e-marketing content.

Skills

Communication principles

Content creation

Digital platforms proficiency

Organizational skills

Collaboration

Education

Degree level education or equivalent

Tools

Content Management Systems

Microsoft Office

Adobe software

Job description

Responsibilities

• Communicate the Institution's messages and brand effectively to internal and external stakeholders, providing communication support across the organisation.
• Develop, produce and manage digital and printed assets for all departments, including creative content for the website and social media channels.
• Maintain and continuously develop the Institution's website and social media presence to support wider organisational and recruitment objectives.
• Report to the Marketing & Communication Manager.
• Work as part of the Membership, Marketing and Communication team, Content Creation and Editorial.
• Create compelling copy, visual assets and video content for on- and offline channels that resonate with members and prospective audiences.
• Provide drafting support for the range of documents and media produced by the Institution, including all forms of digital work / social media.
• Gather news and draft newsletters and website content.
• Create and source opinion pieces and news stories.
• Maintain editorial calendars and deliver on the agreed schedule.
• Ensure CIHT's brand and tone of voice are delivered consistently through all communications.

Digital and Website Management

• Maintain the CIHT website, including updating content and providing first‑line support, ongoing monitoring and proactively gaining input from staff as necessary.
• Support implementation of website projects / development.
• Monitor progress of updates to digital platforms.
• Support CIHT's digital strategy including through the website and other channels, such as a member's discussion forum and social media.

Marketing and Campaign Delivery

• Assist the Membership, Marketing and Communication team in meeting organisational objectives, including enhancing the reputation and profile of the Institution, marketing events and supporting the CIHT brand.
• Produce and coordinate content and distribution of e‑marketing.
• Promote the Institution to internal and external stakeholders.

Media and External Relations

• Act as the key liaison with external media sources.
• Monitor and research information sources (e.g. informally and through web, news media, technical publications) to identify issues where the Institution should respond, reactively and proactively.

Performance Monitoring and Reporting

• Measure and report on the performance of social media activities to inform decision making and provide feedback to management and departments.

Team Support and General Duties

• Provide cover and support for the rest of the marketing and communication team.
• Perform other duties within the competence of the job holder as required by the Institution, in an effective, high‑performing and ethically focused manner, acting with integrity, impartiality and fairness.

Qualifications

• 1‑2 years' experience or equivalent in a communications, marketing or content‑focused role, with a strong understanding of communication principles and what constitutes news.
• Proven ability to create, adapt and deliver high quality content for different audiences across a range of media and formats, with excellent written English and confident verbal communication skills.
• Strong digital capability, including experience using a Content Management System and excellent working knowledge of Microsoft Office (Word, PowerPoint and Excel).
• Highly organised and able to work quickly, flexibly and independently, managing time and tasks effectively in a multi‑directional role.
• Proactive, creative and solutions‑focused, showing initiative in developing and implementing new ideas.
• A collaborative and willing team member, ready to contribute to the wider work of the Institution.

Desirable

• Degree level education or equivalent.
• Experience working in a membership organisation, professional body, charity, public‑sector‑adjacent environment, or a regulated/technical setting where accuracy and tone are critical.
• Strong attention to detail, producing high quality, accurate work to tight deadlines with minimal supervision.
• Understanding of CRM systems, SEO and familiarity with Adobe software, design tools and content editing apps.
• An eye for design, with proficiency in video editing and the ability to operate and maintain camera, audio and other production equipment.
• Ability to work effectively across multiple teams, demonstrating self‑reliance, common sense, trustworthiness, integrity and a sense of humour.

Other Requirements

• Willingness to travel within the UK with occasional overnight stays.
• Commitment to and support of equality, diversity and inclusion and understanding of how this applies to delivery of own area of work.
• Commitment to the aims, values and charitable objectives of CIHT.

About CIHT

The Chartered Institution of Highways and Transportation (CIHT) is a charity, learned society, membership body and leading voice for those who work in the highways, transport and infrastructure sector. CIHT members come from the private, public and academic sectors. We offer a neutral space to inform, network and discuss transport sector issues, with the sector at large, providing a 360‑degree perspective and insight.

We champion equality, diversity and inclusion. We work with employers to encourage people from all backgrounds to choose a career in our sector. Society relies on safe, sustainable and integrated environmentally friendly transport and infrastructure systems. Our members play a vital part in meeting that need. CIHT works with our members to improve the standard of practice across the fields of highways, transportation and infrastructure. We are the lead voice of the highways and transportation profession in the UK.

Benefits

• Employee assistance programme (post probation).
• Assistance with eye care costs (post probation).
• Opportunity to apply for flexible working hours.
• Pension and life assurance provision: all employees are eligible for the statutory provision, with an additional good pension scheme with 8% employer contributions (employee contribution minimum 5%).
• Generous holiday allowance (27 pro‑rata days plus bank holidays), with the option to buy/sell leave.

Work Environment

We offer a welcoming working environment and a commitment to good people management, including our performance and development review process. We are a friendly team located in central London, close to transport links, in a well‑resourced light and airy building.