Communications & Engagement Lead

So Energy; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading energy supplier in Greater London is looking for a Communications & Engagement Lead to enhance internal communications and foster cultural engagement. The role involves developing strategies aligned with organizational goals, managing communications from leadership, and overseeing impactful company events. Ideal candidates should have experience in communications strategy and a passion for driving a positive workplace culture. This position offers hybrid working with a supportive environment focused on growth and sustainability.

Benefits

Up to 10% performance bonus

Personalized learning & development budgets

Your birthday off

Enhanced family leave

Access to personalized coaching

Qualifications

• Proven experience delivering communication strategies.
• Ability to build strong relationships with senior leaders.
• Experience driving culture and engagement initiatives.

Responsibilities

• Define and lead internal communications strategy.
• Own CEO and COO communications.
• Lead cultural events to boost engagement.

Skills

Clear communication

Relationship building

Event planning

Cultural engagement

Data analysis

Change management

Job description

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!

Location: Chiswick, London - Hybrid, 2 days per week in office

Sponsorship: We are unable to offer sponsorship for this role

The Role

Reporting to the People Director 👋

As So Energy continues to evolve, this role marks a pivotal moment in how we connect our people to our mission, our leaders, and each other. The Communications & Engagement Lead will shape how our people connect with our mission, our leaders, and each other. This role sits at the heart of our culture and plays a critical role in driving clear communication, engagement, and alignment across So Energy and beyond.

⭐ Why So Energy?

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

• Clear

• Honest

• Ambitious

• Inquisitive

• Caring

• Sustainable

What you’ll be getting up to in this role:

Internal Communications

• Define and lead a clear internal communications strategy that connects employees to business goals and performance.

• Own CEO and COO communications, shaping how strategy, plans, and results are shared across the business.

• Evolve communication channels using best practice and technology to deliver impactful, tailored content.

• Anticipate communication needs and lead proactive change and transformation messaging.

• Set and track KPIs to measure communication effectiveness.

Events & Experiences

• Co-own the People Experience budget, ensuring strong financial discipline.

• Own all internal and external events, positioning them as strategic cultural moments.

• Lead the vision, design, and delivery of key events (e.g. company gatherings, charity initiatives, launches).

• Use data and insight to continuously improve event impact on engagement, retention, and outcomes.

Engagement & Culture

• Own and drive the organisation’s culture narrative in line with People and business strategy.

• Act as a trusted advisor to leaders on cultural risks, opportunities, and long-term engagement.

• Lead engagement surveys, ensuring high participation, clear actions, and measurable outcomes.

• Provide direction on workplace experience and events in partnership with People Operations.

Employer Brand

• Align internal culture with external employer brand through insight-led storytelling and feedback.

• Position the company as an employer of choice via branding, thought leadership, awards, and events.

Leadership & Business Engagement

• Set the standard for leadership visibility and communication effectiveness.

• Own and deliver high-impact leadership forums and company-wide communications.

• Foster open, two-way communication, balancing employee voice with commercial awareness.

• Contribute as a senior leadership forum member, influencing decisions and follow-through.

Insights & Continuous Improvement

• Bring strong employee insight to the leadership table to shape strategy and challenge thinking.

• Embed continuous improvement across engagement and communications.

• Collaborate closely across the business to ensure aligned, joined-up communications.

You’re a great match if:

• You have developed and delivered clear, aligned communication strategies

• Built strong, trusted relationships with senior leaders

• Drove culture and engagement initiatives across the organisation

• Designed and delivered impactful company events

• Shaped and promoted the employer brand

• Used data and insights to guide decisions and measure impact

• Communicated effectively through periods of change and transformation

• Coached leaders on communication, visibility, and leadership presence

• Collaborated across teams to align messaging and priorities

• Wrote and crafted compelling, authentic content aligned to brand and values

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.

📅 Our Hiring Process:

1. Talent Screen - 20 minutes Teams call

2. Hiring Manager competency-based

3. Final stage interview and presentation

🤝What’s in it for you?

Smart Working Charters

• Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• Personalised learning & development budgets– to support your growth journey, L&D buddies to guide you along the way.

• Educational Sponsorships

• Internal learning platform – with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus – based on company and personal performance.

• Annual Salary Reviews – to ensure we remain competitive in the market.

• Commitment to being a real living wage provider.

Time Off That Matters

• Your birthday off – it only comes once a year, so enjoy it!

• 3 So Giving Days – spend time supporting a cause you care about.

• Enhanced family leave – supporting you through every life chapter.

Health & Wellbeing

• Unmind – Access to personalised coaching or therapy to support your mental wellbeing.

• Physical Support – Free eye tests, flu vaccinations.

• Access to Perkbox – Additional wellbeing & savings benefits.

• Menopause Policy– To ensure all employees are being taken care off.

Belonging & Recognition

• Affinity Groups – join one of our employee groups to foster meaningful connections.

• Bi-annual Value Awards – because your hard work deserves recognition.

• Monthly events – to find balance and bring our team together.

• Charitable Fundraising – to give back to our communities.

🧩 Diversity, Equity, Inclusion & Belonging

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.