Communications & Digital Media Officer

RIV Worldwide Ltd; Frome; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading international freight forwarding company is seeking a Communications & Digital Media Officer to enhance its corporate communications and support stakeholder engagement. The role includes planning and delivering communication strategies, managing digital platforms, and producing corporate materials. Candidates should have a degree in a relevant field and strong communication skills. This position offers hybrid working and opportunities for growth.

Benefits

Performance-based incentives

Career growth opportunities

Collaborative team environment

Qualifications

• Degree in Marketing, Communications, Public Relations, or related field.
• Postgraduate qualification in Digital Marketing, Media, or Business Communications preferred.
• Strong written and verbal communication skills in English.
• Prior experience in logistics or client-facing industries is desirable.

Responsibilities

• Develop and implement communication strategies for international growth.
• Create and manage corporate communications effectively.
• Prepare communication materials for senior management.
• Monitor industry news and media coverage.

Skills

Strong written and verbal communication skills

Ability to produce clear content

Familiarity with digital communication tools

Strong organisational skills

Education

Degree in Marketing, Communications, Public Relations

Postgraduate qualification in Digital Marketing

Tools

Canva

Adobe Suite

Job description

Overview

Position Title: Communications & Digital Media Officer

Location: Unit 4 River Gardens, 643 Spur Road, North Feltham Trading Estate, Greater London TW14 0SN

Reports To: Senior Management

Business Function: Communications & Digital Media

Headquarters: United Kingdom

About RIV Worldwide

RIV Worldwide Ltd is a UK-headquartered international freight forwarding company with operations in India, Canada, and the United States. We provide tailored air and ocean freight solutions, working closely with leading airlines, carriers, and global clients. With growing international operations, we are seeking a Communications & Digital Media Officer to strengthen our corporate communications, support stakeholder engagement, and enhance our reputation across global markets.

Role Purpose

The Communications & Digital Media Officer will be responsible for planning, coordinating, and delivering RIV’s communications strategy across internal and external channels. The role ensures consistent and professional communication with clients, carriers, trade partners, and stakeholders. It includes producing corporate communications, managing digital platforms, and supporting senior management with effective messaging.

Key Responsibilities

• Develop and implement communication strategies to support RIVs international growth and client engagement.
• Create and manage corporate communications, including newsletters, service updates, press releases, website content posts.
• Prepare communication materials for senior management and recommend messaging approaches for external stakeholders.
• Oversee external communication channels (website, client bulletins), ensuring consistency with RIVs brand and professional standards.
• Prepare and distribute communications during operational events (e.g., customs issues, strikes, service delays).
• Produce supporting materials (presentations, briefings, client updates) to enhance client engagement and trust.
• Monitor and report on industry news, media coverage, and client feedback, providing insight to management.
• Ensure compliance with brand guidelines, industry standards, and regulatory requirements in all communications.

Qualifications & Experience

• Degree in Marketing, Communications, Public Relations, or a related field.
• Postgraduate qualification in Digital Marketing, Media, or Business Communications (advantage).
• Strong written and verbal communication skills in English.
• Ability to produce clear and engaging content for different audiences.
• Familiarity with digital communication tools (e.g., Canva, Adobe Suite, or similar).
• Strong organisational skills and ability to manage deadlines.
• Prior experience in logistics or other client-facing industries (desirable).

Why Join RIV Worldwide

• Opportunity to develop the communications function in a growing international forwarder.
• Exposure to global operations across the UK, India, Canada, and the US.
• Hybrid working arrangement.
• Performance-based incentives and career growth opportunities.
• Collaborative and supportive team environment.