Commercial Underwriter

The Benefact Group; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Birmingham is seeking an experienced Underwriter to manage a diverse portfolio and ensure exceptional customer service. Key responsibilities include underwriting existing business, collaborating with stakeholders, and identifying process improvements. The ideal candidate will have at least 5 GCSEs including Maths and English, with a proven track record in customer service and stakeholder management. The role offers competitive salary, hybrid working, and extensive benefits including study support and an annual bonus.

Benefits

Competitive salary

Hybrid working

Group Personal Pension

Generous annual bonus scheme

25 days annual leave plus bank holidays

Health and wellbeing benefits

Full study support

Access to virtual GP

Qualifications

• Minimum of 5 GCSEs including Maths and English at grade C or above, or equivalent experience.
• Proven track record of delivering exceptional customer service.
• Experience of effective stakeholder management within a commercial environment.

Responsibilities

• Develop, negotiate and profitably underwrite existing business caseload.
• Work collaboratively with internal stakeholders.
• Identify areas for continuous improvement in processes.

Skills

Customer service

Stakeholder management

IT skills

Education

Minimum of 5 GCSEs including Maths and English

Qualified CERT CII or commitment to it

Job description

About the role

Ecclesiastical Insurance, part of Benefact Group, is looking for an Underwriter to join our Birmingham office. As an Underwriter, you will take ownership of a diverse portfolio, managing renewals with premiums ranging from £5,000 to £250,000 and beyond. You will handle some of our most fascinating risks and valued customers, ensuring seamless mid‑term servicing, and work closely with various stakeholders and referral points within the business.

What you’ll be doing

• Develop, negotiate and profitably underwrite existing business caseload within own authority and in line with rate/commercial strategy, delivering underwriting excellence through specialist knowledge and support.
• Work collaboratively with internal stakeholders and referral points on cases.
• Plan, prioritise and manage individual work to deliver agreed objectives and meet SLAs, providing exceptional customer service.
• Build and maintain commercial relationships, including commercial visits and activity.
• Identify areas for continuous improvement and simplification in our processes, sharing best practice and knowledge across the team.

What you’ll need to have

• Minimum of 5 GCSEs including Maths and English at grade C or above, or equivalent experience.
• Qualified CERT CII or a commitment to work towards within an agreed timescale.
• A proven track record of delivering exceptional customer service.
• Appropriate IT skills.
• Experience of effective stakeholder management within a commercial environment.

What makes you stand out

• Qualifications beyond GCSE level, such as A-levels, a diploma, or relevant higher education certification.
• Qualified Dip CII or a commitment to achieve within an agreed timescale.
• Experience of external commercial activity.

What we offer

• Competitive salary – we’ll discuss it.
• Hybrid working.
• Group Personal Pension – up to 12% employer contribution.
• Generous annual bonus scheme between 6% and 24%.
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
• Array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
• £200 annual personal grant to a charity of your choice.
• Encouraged to take at least one volunteering day per year.
• Employee Assistance Programme.
• Full study support to gain professional qualifications.
• Access to virtual GP.
• Enhanced maternity and paternity pay.

Hear from the hiring manager

"The Birmingham region is a thriving and highly successful business area within Ecclesiastical Insurance. Over the past seven years, it has nearly doubled in size—both in headcount and Gross Written Premium (GWP)—all while maintaining exceptional underwriting quality. This commitment to excellence has strengthened profitability, allowing us to contribute even more to charitable causes. The Birmingham office has a remarkable story to tell, and now’s your chance to be part of it."

About us

Ecclesiastical Insurance offers insurance with award‑winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK. As a business, we’ve protected some of the UK’s most iconic buildings for over a century and are not standing still. We are a forward‑thinking, energetic organisation, with an ambition to double our size because when we grow, we give back more.

Benefact Group is a unique international financial services group made up of over 30 businesses. Owned by a charity, we are the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We aim to become the UK’s number one corporate donor, with strategic objectives to double the Group’s size. We believe it is essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development.

Community & values

We welcome applications from everyone. If you need any additional support during the recruitment process, let us know.