Commercial Operations Manager - Social Housing

Notion4 Ltd; Shepperton; On-site; GBP 53,000 - 56,000; Full time

Job summary

A leading construction firm is looking for an experienced Commercial Operations Manager in Shepperton. The role involves managing job quotations, ensuring compliance with health and safety standards, and acting as the primary client contact. Competitive salary of £53,000-£56,000 per year with a supportive management team and opportunities for progression. Work location mainly on the road with a focus on the social housing sector.

Benefits

Competitive salary

Supportive management team

Company vehicle

28 days holiday including bank holidays

Pension

Qualifications

• Must have excellent management experience and knowledge of SOR codes.
• Capacity to lead and support operational teams effectively.
• Able to conduct regular health & safety audits and compliance checks.

Responsibilities

• Prepare and manage detailed job quotations using Schedule of Rates (SOR) codes.
• Oversee the job delivery process from quote acceptance to completion.
• Implement health & safety procedures and conduct regular audits.

Skills

Management experience with Labour and subcontractors

Knowledge of SOR codes

Health & Safety oversight

Reporting & performance analysis

Client liaison

Education

Full UK driving licence

Health and Safety Certificate or First Aid

SMSTS (Ideally)

Job description

Overview

The client is a fast-growing organisation delivering high-quality construction and maintenance services across the social housing sector. We are seeking an experienced Commercial Operations Manager who has excellent management experience with Labour, subcontractors and with SOR codes, so schedule of rates for various social housing, commercial and local authorities. Our work spans reactive repairs, planned maintenance programmes, and property refurbishments. As we continue to expand, we are looking for motivated and experienced professional to join our team and help us maintain our reputation for reliability, efficiency, and excellent service delivery.

Key Responsibilities

• Quote Production Using SOR Codes: Prepare and manage detailed job quotations using Schedule of Rates (SOR) codes, ensuring accuracy, cost-efficiency, and adherence to client specifications and contract requirements.
• Quote Review & Approvals: Review and approve all submitted quotes, verifying scope, pricing, materials, and labour requirements. Ensure quotes align with budget targets, contractual obligations, and operational capacity.
• Work Order & Job Lifecycle Management: Oversee the end-to-end process of job delivery from quote acceptance to completion, ensuring all tasks are completed on time, to specification, and within budget. Job Completion & Quality Assurance: Ensure all job completion forms and documentation are accurately completed, filed, and audited. Monitor workmanship and service quality through spot checks and client feedback.
• Health & Safety Oversight: Implement and enforce company-wide Health & Safety procedures across all sites. Conduct regular audits, toolbox talks, and ensure risk assessments and method statements (RAMS) are completed and followed.
• Compliance Monitoring: Maintain compliance with all statutory regulations, industry standards, and client-specific service level agreements (SLAs). Monitor and report on KPIs, ensuring all completed jobs meet legal and contractual obligations.
• Team Management & Development: Lead and support operational staff, supervisors, and subcontractors. Coordinate onboarding, skills assessments, and ongoing training to ensure workforce capability and performance.
• Client & Stakeholder Liaison: Act as a primary point of contact for clients regarding operational matters. Attend client meetings, resolve escalations, and ensure customer satisfaction is consistently high.
• Site Visits & Inspections: Conduct site visits as required to assess progress, ensure compliance, and provide guidance or escalation support. Use findings to drive continuous improvement and performance.
• Resource & Workflow Coordination: Allocate labour, materials, and equipment efficiently across multiple jobs, ensuring productivity and responsiveness to urgent or reactive maintenance tasks.
• Reporting & Performance Analysis: Produce regular reports on operational performance, financial targets, completed works, and outstanding issues. Use data insights to identify trends and implement process improvements.

KPIs and Performance Review

Your KPIs are accountable to be reviewed in line with your 12 Month Performance Review with your Line Manager. The following areas are included:

• People/Customer: All Direct Reports to be fully competent within their job role and have monthly 1:1s and 12-month Performance Review.
• Health & Safety: Ensure all Direct Reports receive the necessary training and competency within all their given areas of Health & Safety responsibilities and demonstrate a pro-active leadership role in Health & Safety Management.
• Quoting: Achieve all KPI targets and evidence, at the 12-month performance review, a pro-active leadership style that contributes to the yearly P&L performance of the business.

Requirements

• Full UK driving licence (essential).
• SMSTS (Ideally).
• Health and Safety Certificate / First aid.
• Travelling to different sites may be required; distances can be up to 2.5 hours.
• Maybe required to do some site visits; there is a team that can also go to various sites.

What We Offer

• Competitive salary
• Supportive management team with opportunities for progression
• Company vehicle
• 28 days including bank holidays
• Pension

Job Types: Full-time, Permanent

Pay: £53,000-£56,000 per year basic

Schedule: Monday to Friday

Hours: 45 hours per week

1 in 3 Saturdays – day off in lieu in the week

Work Location: On the road

Expected start date: 26/08/2025