Commercial Operations Hub Manager — Enterprise Accounts

Veezu; Sheffield; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading taxi and private hire technology platform seeks a Commercial Manager to lead a team ensuring exceptional service delivery and operational efficiency. Key responsibilities include managing staff, driving performance reviews, and maintaining compliance with regulations. Applicants should have experience in overseeing large teams, strong analytical skills, and a good understanding of customer relations. This role is based in Sheffield with a focus on excellence in service for commercial account holders.

Qualifications

• Proven experience in managing and motivating a large team in a challenging, customer-focused environment.
• Experience managing commercial accounts or B2B client relationships.
• Knowledge of private hire regulations or transport industry operations.

Responsibilities

• Proactively manage your team for inbound and outbound calls and emails.
• Take responsibility for staffing levels and schedules.
• Drive performance reviews and apply targeted fixes.
• Deliver data-driven performance reports to senior management.
• Maintain compliance and safeguarding across the booking process.

Skills

Team management

Analytical mindset

KPI monitoring

Commercial account management

Private hire regulations knowledge

Intermediate Excel skills

Intermediate PowerPoint skills

Job description

A leading taxi and private hire technology platform seeks a Commercial Manager to lead a team ensuring exceptional service delivery and operational efficiency. Key responsibilities include managing staff, driving performance reviews, and maintaining compliance with regulations. Applicants should have experience in overseeing large teams, strong analytical skills, and a good understanding of customer relations. This role is based in Sheffield with a focus on excellence in service for commercial account holders.