Commercial Operations Director - Analytics

ADP, Inc.; Staines-upon-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global human capital management provider is seeking a talented Data Analyst to build data models and support key business decisions in Staines-upon-Thames. Responsibilities include leading cross-functional projects, analyzing performance metrics with Sales Leaders, and managing reporting systems. A Bachelor's degree and experience in data analytics are required. The ideal candidate will have strong project management skills and proficiency in CRM systems. Competitive compensation and benefits offered.

Qualifications

• Experience in Business Excellence, BPI, or Lean.
• Leadership experience in a matrix organization.
• Proficient in English and another language.
• Strong knowledge of data management.

Responsibilities

• Build and maintain data models and reporting systems.
• Partner with Sales Leaders to analyze performance.
• Oversee the data request process.
• Lead cross-functional projects for strategic insights.
• Manage projects that support ESI Sales.

Skills

Business Excellence

Data Analytics

Project management

Team collaboration

Problem-solving

CRM knowledge

Tableau reporting

MS Office proficiency

Education

Bachelor's degree

Job description

Overview

This role can be based at either our Staines Upon Thames or Cheadle office locations.

Responsibilities

• Working with the WW data insights team to build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
• Partner with Sales Leaders on visibility of evaluating performance/KPIs via internal analytic tools, presenting written recommendations and insights to key stakeholders.
• Examine, interpret and report results of analytical initiatives to various stakeholders as required.
• Oversee the data/report requests process: tracking requests submitted, prioritisation, approval, etc.
• Communicate results and business impacts of insight initiatives to key stakeholders.
• Lead cross-functional projects using various data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimisation opportunities.
• Act as the policy point of escalation for all BU’s.
• Developing, executing and managing projects, programs and initiatives that support ESI Sales.
• Perform special projects/ ad-hoc operational requests as assigned.

Experience

• Business Excellence, BPI or Lean track record of delivery.
• Leadership experience of teams in a matrix organization.
• Data Analytics (Six Sigma, Predictive Analysis, Market Analytics).
• Project management qualifications preferred.
• Team player with excellent collaboration and problem-solving skills.
• Strong working knowledge CRM or Data System (e.g., Siebel / SFDC) including data management skills.
• Proficient in business English and a secondary language, both oral and written an advantage.
• Strong working knowledge of creating and updating Tableau reports.
• Excellent computer skills are essential (including MS Office: PowerPoint, Excel).

Education

• Bachelors degree required

About ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We\'ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ADP Awards and Recognition to learn more about ADP’s culture and our full set of values.