Commercial Operations Director

Atkinson Moss; Norwich; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading recruitment firm seeks a Commercial Operations Director in Norwich to drive business strategy and operational excellence. The role focuses on leading a team to achieve ambitious growth, transforming the operational landscape through digitisation, and ensuring high performance and delivery. Candidates should have a strong commercial background, proven leadership in growing businesses, and experience in managing teams and external partners. This is a hands-on role with substantial salary and benefits.

Benefits

Car allowance

20% OTE bonus

Qualifications

• Record of exceeding revenue and profit targets.
• Experience with growth-focused business strategies.
• Ability to turn data into actionable plans.

Responsibilities

• Lead revenue, profit, and sales strategy.
• Oversee operations to maximise productivity.
• Coach and develop leaders to build a high-performing team.

Skills

Strong commercial acumen

Advanced analytical skills

Strong leadership presence

Skilled in negotiation

Excellent relationship management

Highly organised

Job description

Job title: Commercial Operations Director - Norwich

Salary range: £70-90k + £6k car allowance + 20% OTE bonus

Location: Norwich

Fast-Growth SME • Commercial Leadership • Operational Excellence

Atkinson Moss Leadership recruitment have been retained to support in the appointment of a Commercial Operations Director, to lead our clients Norwich operation and play a pivotal role in doubling the business from £6.5m to £12m. This is a hands‑on, growth‑focused leadership role where you'll shape strategy, drive performance, and unlock new market opportunities.

You'll oversee a workforce of 35 (20 FTE), leading them through a period of transformation as the business completes its full digitisation journey.

What you'll be doing:

• Drive Commercial Growth: Lead revenue, profit, and sales strategy, identifying new markets and opportunities to support the company's ambitious scale‑up plans.
• Lead Operational Excellence: Oversee operations, and service delivery to maximise productivity, workforce performance, and customer satisfaction.
• Build a High‑Performing Team: Coach and develop leaders, embed a positive, accountable culture, and ensure strong talent development and succession planning.
• Shape Strategy & Influence Direction: Use data, insights, and board‑level reporting to guide decision‑making, champion change, and deliver continuous business improvement.

What you'll bring:

• Strong commercial acumen with a record of exceeding revenue and profit targets.
• Experience developing and executing growth‑focused business strategies.
• Advanced analytical skills with the ability to turn data into actionable plans.
• Strong leadership presence, able to inspire high performance and resilience in teams.
• Skilled in negotiation, relationship management, planning, and problem solving.
• Experience managing external partners and key commercial relationships.
• Confident in presenting to senior stakeholders internally and externally.
• Highly organised, proactive, and comfortable working autonomously.

If you're excited by the challenge of scaling an ambitious business and shaping the next phase of its growth, get in touch by clicking apply and your application will come through to Will Palgrave-Moore @ Atkinson Moss Leadership recruitment