Commercial Motor Claims Handler

Political, International and Development Studies Student Association; Norwich; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading insurance company in Norwich is seeking an experienced claims handler to support customers through the motor claims process. The role involves coordinating vehicles, processing settlements, and ensuring high-quality service. The position offers a salary of £25,100 to £28,500, with additional benefits like a generous pension scheme and flexible working options.

Benefits

6% annual performance bonus

Generous pension scheme

25 days holiday plus bank holidays

Discounts on Aviva products

Free Aviva shares

Paid volunteering days

Qualifications

• Previous experience in motor claims or claims handling is desirable.
• Ability to multitask and prioritise responsibilities in a dynamic setting.
• Willingness to learn and assist colleagues.

Responsibilities

• Support customers throughout the motor claims process.
• Coordinate the arrangement of replacement vehicles and process settlements.
• Build strong relationships with brokers and minimise inconvenience.

Skills

Motor Claims Experience

Fast-Paced Environment

Team Collaboration

Customer Focus

Digital Proficiency

Tools

Microsoft Outlook

Microsoft Word

Job description

Overview

Are you an experienced claims handler looking for a new challenge or ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Lines Motor Claims Team.

We offer flexible working hours with standard 35-hour full-time contracts, options for part-time work (minimum of 21 hours over 3 days), and a 40-hour contract with Team Leader approval. These are permanent roles with hours covering our opening times of 8.00am to 6.00pm (Monday to Friday).

Responsibilities

• Support our customers and brokers throughout the motor claims process, from the initial claim report to final resolution.
• Coordinate the arrangement of replacement vehicles, process vehicle settlements, and provide updates on repairs and liability.
• Work proactively on each claim, build strong relationships with brokers, and minimise the inconvenience to customers daily life.
• Juggle multiple tasks at pace and utilise a range of digital systems.

Skills And Experience We’re Looking For

• Motor Claims Experience: Previous experience in motor claims or claims handling is highly desirable, but not essential.
• Fast-Paced Environment: Ability to multitask and prioritise responsibilities in a dynamic setting.
• Team Collaboration: Willingness to learn, assist colleagues, and embrace change.
• Customer Focus: Commitment to delivering high-quality service and prioritising customer needs.
• Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word.

What You’ll Get for This Role

• Starting salary between £25,100 to £28,500 based on a 35-hour week, or pro rata up to £32,571 for 40 hours per week (location, skills, experience, and qualifications may affect figures).
• Bonus opportunity 6% of annual salary, dependent on performance.
• Generous pension scheme—Aviva will contribute up to 14%, depending on your contributions.
• 25 days holiday plus bank holidays, with option to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through the Matching Share Plan and share in the success of Aviva with the Save As You Earn scheme.
• Employee wellbeing: supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of Aviva Communities, and use 3 paid volunteering days.
• Comprehensive wellbeing support and tools.

Aviva is for everyone. We are inclusive and welcome applications from all backgrounds and experiences. We encourage you to apply even if you don’t tick every box and consider flexible working including part-time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people spend around 50% of their time in offices, balancing flexibility with collaboration.

To find out more about working at Aviva, take a look at our information. We interview every disabled applicant who meets the minimum criteria for the job. If you have a disclosed disability, please email us after applying so we can plan an interview. LNKD1_UKTJ