Commercial Lines Account Manager

McFarlan Rowlands; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading insurance brokerage in London is seeking a Commercial Account Manager to take responsibility for assigned clients' policies and claims. The role demands excellent customer service skills and a RIBO license, alongside experience in Commercial Lines. This position offers a comprehensive benefits package, including paid vacation, career growth assistance, and wellness programs, along with a hybrid work option.

Benefits

Minimum 3 weeks paid vacation

Comprehensive benefits program

Career growth assistance

Fitness allowances

Paid community outreach days

Qualifications

• 3-5 years of experience in Commercial Lines.
• RIBO license required.
• Excellent customer service skills and attention to detail.

Responsibilities

• Provide service to assigned clients throughout the policy period.
• Handle questions and general inquiries from clients.
• Responsible for policy documentation and renewal processing.

Skills

Customer service skills

Attention to detail

Ability to work in a fast-paced environment

Organizational skills

Team player

Education

RIBO license

3-5 years Commercial Lines experience

Tools

Microsoft Office applications

EPIC

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

91a3b829d3f6

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

McFarlan Rowlands Insurance Brokers offers a complete line of commercial, personal lines, life, disability, employee benefit plans and risk management services through our network of offices across Southwestern Ontario. Our employees are committed to providing outstanding products and unsurpassed service that, together, deliver premium value to our clients.

This position will hold complete responsibility for the policy and claims of assigned commercial clients. The Commercial Account Manager will provide prompt, accurate and courteous service to Insureds, Commercial Account Executives and insurance companies related to their accounts.

Key Responsibilities:

• Provide service to assigned clients on renewal and throughout the policy period; handle questions and general inquiries.
• Responsible for all incoming mail regarding assigned clients.
• Responsible for the quality and timeliness of all policy documentation processing; renewal processing to include coverage review recommendations, explanations of new or changed coverage, preparation of presentations, renewal documents and invoices for delivery by Commercial Account Executive.
• Responsible for requesting policy changes from insurance companies, ensuring all required coverages are placed and bound.
• Monitor renewals and issue binders as required.
• Record and process various claims transactions and receive signatures on applications.
• Keep all policy coverage/vehicle schedules, etc. up to date and available for reference by Commercial Account Executive or Marketing Department.
• Responsible for accounts receivable collection efforts associated with assigned clients, adhering to corporate accounts receivable procedures.
• Ensure all abeyance items are completed through the use of abeyance or suspense systems.
• Provide backup for other Commercial Account Managers as required.
• Adhere to all system procedures and insurance company regulations.
• Other duties and special projects, as required.

Qualifications:

• RIBO license required
• 3-5 years Commercial Lines experience
• Knowledge on Commercial coverages, wordings and products
• Excellent customer service skills; good written and oral communication skills; organized; attention to detail; ability to prioritize; team player; accuracy in recording details
• Ability to work effectively in a fast paced environment
• Working knowledge of all Microsoft Office applications; EPIC is an asset

What’s In It for You?

• 3 weeks minimum paid vacation
• A comprehensive compensation package and incentives that recognize strong performance
• Help with career growth through education assistance, mentorship and internal job opportunities
• Prioritizing your well-being through wellness programs, a comprehensive benefits program and fitness allowances
• Flexibility by offering a hybrid work from home program for eligible positions
• Other perks such as your birthday off, paid community outreach days, RRSP matching & an outstanding culture!

Salary Range:

From $50,000 per annum

McFarlan Rowlands is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need. Technology allows us to connect in new and different ways but we are an organization driven by real people and real connections. When you apply for a position at McFarlan Rowlands, you can guarantee all resumes and applications are reviewed by a real human being. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. This posting is to fill an existing vacancy.