Commercial Director at The Savoy Hotel

AccorHotel; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A prestigious luxury hotel in Greater London seeks a Commercial Director to shape and deliver its commercial strategy for sustainable revenue growth. You'll oversee Sales, Marketing, and Revenue Management, ensuring alignment with the hotel’s luxury brand values. The ideal candidate will have extensive experience in senior commercial roles within luxury hospitality. A competitive salary and exclusive employee perks are included in this full-time position.

Benefits

Competitive salary

Private healthcare

31–33 days of holiday

Wellness cashback

Exclusive hotel discounts

Gym access

Qualifications

• Proven senior experience in luxury hospitality, ideally five-star.
• Strong track record in driving sales and revenue strategies.
• Exceptional leadership and communication skills.

Responsibilities

• Develop and execute hotel’s revenue strategy across all segments.
• Lead Sales department and ensure effective collaboration.
• Analyse market trends to adjust strategies in the luxury segment.

Skills

Senior commercial leadership experience

Revenue optimisation

Sales strategy

Brand marketing

Analytical skills

Leadership and communication

Job description

Job Title: Commercial Director

Department: Sales & Marketing

Inspired and Supported by: Managing Director The Savoy / Regional Vice President UK & Ireland

Overview

As Commercial Director at The Savoy, one of the world’s most iconic five‑star luxury hotels, you will be responsible for shaping and delivering the hotel’s commercial strategy to drive sustainable revenue growth across all business segments. This Executive position oversees the Sales & Marketing Division—including Sales, Marketing & Communications, Reservations, Revenue Management and Event Sales & Planning—while also contributing to Food & Beverage revenue initiatives through pricing strategy, concept development and market positioning.

You will act as a key member of the Executive Committee ensuring commercial excellence whilst enhancing The Savoy’s reputation for an exceptional luxury guest experience.

Key Responsibilities

Strategic Leadership

• Develop, lead and execute the hotel’s total revenue strategy across rooms, F&B, events and ancillary revenue streams.
• Partner with the General Manager to deliver on financial goals, ensuring consistent alignment with The Savoy’s luxury positioning and brand values.
• Responsible for developing the annual business and marketing plan for the department.
• Provide commercial insights for the development of F&B concepts, menus and pricing strategies to maximise profitability and market competitiveness.

Sales

• Lead and inspire the Sales department, ensuring effective collaboration across Sales, Marketing & Communications, Reservations, Revenue and Event Sales & Planning.
• Drive business from key segments including corporate, leisure, group and high‑net‑worth markets.
• Participate in tradeshows, conventions and promotional events within the hotel and trade‑related organizations.
• Ensure and enforce the integrity of Delphi Sales and Catering at all times.

Marketing & Communications

• Develop and lead the marketing strategy of the hotel.
• Ensure integrated marketing campaigns that strengthen The Savoy’s global brand presence, highlight its heritage and attract new audiences.
• Optimise the use of the hotel’s archive and embed storytelling into the guest experience.

Revenue & Reservations

• Oversee revenue management and distribution strategies, optimising performance across all channels.
• Work closely with the Revenue Director in preparing monthly forecasts, departmental budgets and space yield maximisation.
• Ensure a seamless and luxury reservations experience with a focus on conversion, guest satisfaction and loyalty.
• Analyse market trends and competitor performance, adjusting strategy to maintain The Savoy’s leadership in the luxury segment.

Cross‑Departmental Collaboration

• Work closely with Rooms, F&B and Events leadership to align pricing, promotions and guest experience initiatives with commercial objectives.
• Support new concept development in F&B and ensure alignment with guest expectations, market trends and financial targets.
• Partner with Finance on budgeting, forecasting and performance tracking, ensuring transparency and accountability.

People & Culture

• Lead, mentor and develop a high‑performing team across multiple disciplines.
• Foster a culture of commercial curiosity, innovation and accountability, ensuring that all team members are aligned with the hotel’s vision of luxury hospitality.
• Embed and role‑model The Savoy’s values and culture.

Qualifications

• Proven senior commercial leadership experience within luxury hospitality, ideally in an iconic five‑star property.
• Strong track record in revenue optimisation, sales strategy and brand marketing.
• Deep understanding of luxury guest expectations and the dynamics of global high‑end hospitality markets.
• Strong analytical skills with the ability to balance data‑driven decision‑making with creative commercial and entrepreneurial thinking.
• Exceptional leadership, communication and influencing skills.

Key Competencies

• Strategic Visionary: Able to balance long‑term growth with short‑term financial performance.
• Luxury Brand Stewardship: Ensures that all commercial strategies reflect The Savoy’s heritage and brand positioning.
• Collaborative Leader: Builds strong relationships across functions to deliver shared goals.
• Innovative Thinker: Anticipates market shifts and creates compelling commercial responses.

This role is a rare opportunity to shape the future commercial direction of one of the world’s most prestigious hotels while preserving the timeless elegance and luxury experience for which The Savoy is renowned.

Please note that we believe in flexibility and multi‑skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you

• Competitive salary, pension and life assurance
• Private healthcare
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts: Savoy, Fairmont, Raffles and Accor hotels (friends & family rates included), 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist and select Gordon Ramsay restaurants, 20% off at other Gordon Ramsay restaurants and Restaurant 1890, free stay at The Savoy after probation, colleague restaurant, interfaith prayer room and wellness room, laundry services for all colleagues, gym access, cycle‑to‑work scheme and Virgin Active membership discount, season ticket loan for commuting, employee assistance program, optician reimbursements and local discounts for F&B and retail

Remote Work: No

Employment Type: Full-time