Commercial Coordinator

Appello Careline Limited.; New Milton; Hybrid; GBP 28,000; Full time

Job summary

A leading care service provider in New Milton is seeking a Commercial Coordinator to manage customer contracts and ensure flawless setup for legal and billing purposes. Candidates should have strong coordination skills, a good educational background in business, and advanced proficiency in Excel. The role requires effective communication and attention to detail. This position offers an exciting opportunity to contribute to the company's growth in a dynamic environment.

Benefits

23 days holiday, rising to 25 with service

Discounts on groceries, holidays, and more

24/7 employee assistance programme

Family and friends’ discounts

Pension Scheme, up to 4% Company matched

Free on-site parking

Qualifications

• Good general standard of secondary education.
• Advanced Excel skills essential.
• Ability to interpret and analyze large data sets.

Responsibilities

• Manage customer contracts for legal and billing purposes.
• Craft contracts and maintain database accuracy.
• Monitor performance, renewals, and compliance.

Skills

Coordination of business services

Professional communication

Customer service skills

Attention to detail

Education

GCSE Grades A-C or equivalent

NVQ Level 2/3

Business-related qualification

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft 365

Job description

🤩COMMERCIAL COORDINATOR

🏠Internal Applicants Only🏠

🕰️Hours: 35 hours per week

📅Shift pattern: Monday - Friday 09:00-17:00

💸Salary: £28,000 per annum

📍Location: Hybrid - New Milton

This role is a UK based role and any remote work must also be within the UK.

📆Start Date : December 2025/January 2026

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks

• 23 days holiday rising to 25 with length of service
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

👇ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.

🎓QUALIFICATIONS

• A good general standard of secondary education.
• GCSE Grades A-C or equivalent or NVQ Level 2/3.
• A business related qualification is desirable.

📊EXPERIENCE

• Proven track record in coordinating business services/requirements
• Communication at B2B level and an understanding of good business practice is essential.
• Highly effective & professional written and verbal communication, relevant work history to evidence this.

🧠KNOWLEDGE

• Computer literacy is essential.
• Advanced Excel skills are fundamental in this role alongside good level of skill in Word, Outlook and Microsoft 365 suite.
• The ability to interpret, handle and analyse large data sets is essential.
• Core administration skills including letter writing and organisational skills are required. In addition, some advanced Word skills are required.

💓PERSONAL QUALITIES

• Ability to work under pressure
• Highly motivated self-starter with excellent commercial acumen.
• Highly organised
• Reliable
• To use initiative in problem solving
• Excellent interpersonal skills
• Ability to communicate effectively with people at all levels
• Flexible approach to multi-tasking
• Strong customer focus
• Polite telephone manner with customer service skills
• Attention to detail is essential

🎧THE ROLE

Join the action as a Commercial Coordinator at Appello, where every contract you manage helps keep our business thriving! You’ll be the behind‑the‑scenes hero ensuring all customer contracts are set up flawlessly for legal and billing purposes.

Your day will be packed with exciting challenges—from crafting contracts and keeping the database in top shape to monitoring performance, renewals, and compliance like a pro. You’ll be the go‑to expert, making sure SIM cards are invoiced correctly, working closely with the Sim Card Asset Manager, and spotting risks and opportunities in existing agreements.

And it doesn’t stop there! You’ll be the voice of Appello, communicating with customers to arrange billing beyond warranties and sorting out purchase orders. If you're detail‑oriented, love problem‑solving, and thrive in a fast‑paced environment, this is your chance to make an impact in a role that’s as rewarding as it is dynamic!

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.