Commercial Contracts Manager

Serco Group Plc; Warrington; Hybrid; GBP 75,000 - 90,000; Full time

Job summary

A leading public service company seeks a Commercial Contracts Manager for its Electronic Monitoring division in Warrington. In this influential role, you'll oversee commercial operations, drive compliance, and foster relationships to improve contract performance. Ideal candidates will have substantial experience in contract management and a strong understanding of commercial law. This position offers competitive compensation and various benefits including private healthcare and flexible working arrangements.

Benefits

Company car / cash alternative

Private healthcare

Bonus scheme

Flexible working

Pension

Employee discounts

Wellbeing support

Career development training

Qualifications

• Substantial commercial or contracts management experience.
• Sound knowledge of commercial and contract law.
• Strong understanding of commercial risk and dispute management.

Responsibilities

• Lead commercial negotiations and dispute resolution.
• Provide proactive commercial advice to teams.
• Identify and pursue commercial opportunities.

Skills

Commercial contracts management

Communication skills

Risk management

Dispute resolution

Detail-oriented

Job description

Job Summary

spotting issues early, resolving them pragmatically, and proactively driving value.
As Commercial Contracts Manager for Electronic Monitoring, you will be the trusted commercial adviser to the contract leadership team. You will provide commercial assurance, compliance, relationship management and change management support across the full lifecycle of the contract. This is a visible and influential role, combining strategic oversight with a willingness to get stuck in.

The EM contract is commercially complex and fast-paced, with regular change activity and evolving requirements. It also presents genuine opportunity both to strengthen governance and compliance, and to unlock further commercial value through smarter cost protection, enhanced opportunities to support our customer and solid subcontractor management.

Responsibilities

• Lead commercial negotiations and dispute resolution with the customer
• Act as a trusted, visible and accessible commercial partner to contract leadership, providing insight into profitability and performance
• Provide proactive commercial advice to delivery, programme and operational teams on milestones, dependencies, risks and acceptance
• Deliver high-quality commercial drafting and support for Change Notices and Statements of Work, ensuring risk is managed and compliance maintained
• Identify and pursue commercial opportunities through detailed contractual knowledge (e.g. cost recovery mechanisms, pricing flex, subcontractor value)
• Ensure Serco meets all contractual obligations, including reporting, disclosures and KPI accuracy‑acting as the "conscience" of the contract
• Support and strengthen subcontractor commercial management to secure best value outcomes
• Provide ad-hoc training and coaching to teams, improving commercial capability across the contract

What You'll Need

This role will suit someone who is confident operating in a challenging but rewarding environment, able to balance firmness with pragmatism, and who remains composed, resilient and solutions-focused when things get busy. You'll need, Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What We Offer

• Company car / £4200 cash alternative
• Private healthcare
• Bonus scheme of up to 20%
• Flexible working considered
• Pension - 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

Qualifications

• Substantial commercial or contracts management experience. Public sector experience is beneficial
• Sound knowledge of commercial and contract law
• Strong understanding of commercial risk, dispute and opportunity management
• Excellent written and verbal communication skills
• Diligent, thorough and detail-oriented, with the ability to see the bigger picture
• Collaborative, fair and pragmatic approach, with a genuine "can-do" mindset
• Comfortable managing their time and competing priorities, Disability Confident

About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Compensation & Details

Commercial Contracts Manager Flexible / Hybrid with regular travel to Warrington Full Time, Permanent Band 2 / £75,000 - £90,000 (dependent on experience)

Serco's Electronic Monitoring (EM) contract sits at the heart of our Citizen Services portfolio. It is a high-profile, nationally significant contract, delivering critical services for the Ministry of Justice, and it is on a strong upward trajectory - performing well today and positioned for further growth and expansion over the coming years.