Commercial Administrator

Manchester Arndale; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company in the United Kingdom seeks a candidate for a role involving service reporting and client communication. The ideal candidate will have experience in facilities management, proficiency in Microsoft Office, and familiarity with management systems like Concept Evolution. This position offers a chance for professional development in an inclusive work environment that values diversity and encourages applications from all backgrounds.

Qualifications

• Experience working within facilities management is desirable.
• Prior experience in a similar role is preferable.
• Knowledge of using CAFM or other management systems.

Responsibilities

• Provide reporting and updates to operational teams.
• Ensure client and internal systems are updated within set timescales.
• Respond to customer chases and escalations within internal SLAs.
• Produce information and updates for client reports.
• Mitigate risk against performance penalties.

Skills

Microsoft Office software packages

general IT knowledge

intermediate Excel

CAFM or management systems

Tools

Concept Evolution

Sharepoint

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Key Responsibilities

• Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements.
• Ensure client and internal systems are updated within set timescales throughout the life of the job.
• Respond to all customer chases/escalations within internal SLAs.
• Closing of tasks appropriately.
• Produce relevant information and updates required for inclusion in client/contract reports.
• Mitigate risk against performance penalties for failures by ensuring all applications and invoices are submitted on time. In line with contractual requirements.

Key Hiring Criteria

• Experience working within facilities management is (desirable?.
• Good understanding and experience with Microsoft Office software packages and general IT knowledge. including intermediate Excel are essential for this position.
• Experience in using CAFM or other management systems.
• Prior experience in a similar role desirable.
• Knowledge of using Concept Evolution and Sharepoint (desirable).

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.