Collections Operations Leader | Hybrid | Data-Driven Growth

Search Consultancy; Manchester; Hybrid; GBP 60,000; Full time

Job summary

A recruitment consultancy in Manchester is seeking an experienced Operations Manager to lead collections teams. The role requires proven leadership in a regulated environment and strong analytical skills. You will foster a customer-centric culture and implement strategies to optimize collections and customer service. The position offers a competitive salary, hybrid working, and benefits including private medical and employee discounts. Join us to thrive in your career as a key player in our business development team.

Benefits

25 days holiday plus bank holidays

Private Medical

Health cash plan

Pension

Free breakfast and drinks

Employee discounts

Paid sick leave

Enhanced family leave

Qualifications

• Proven experience in a Collections leadership role within a regulated environment.
• Ability to analyse data and make data driven decisions.
• Excellent communication and interpersonal skills with the ability to influence effectively.

Responsibilities

• Lead and mentor a team of 5 Team Leaders across Collections.
• Create a customer centric culture.
• Implement strategies to enhance efficiency in Collections and Customer Service.

Skills

Leadership

Data analysis

Communication

Interpersonal skills

Knowledge of collections strategies

Job description

A recruitment consultancy in Manchester is seeking an experienced Operations Manager to lead collections teams. The role requires proven leadership in a regulated environment and strong analytical skills. You will foster a customer-centric culture and implement strategies to optimize collections and customer service. The position offers a competitive salary, hybrid working, and benefits including private medical and employee discounts. Join us to thrive in your career as a key player in our business development team.