Collections Manager

Softcat plc; Marlow; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider in the UK is seeking a Collections Manager to lead their Collections Team. This role involves ensuring timely customer payments, improving processes, and building relationships with stakeholders. Ideal candidates will have over 10 years of experience in credit functions, exceptional leadership skills, and a knack for process improvement. The position offers hybrid working options and a competitive salary.

Benefits

Competitive salary

Pension

Share incentive plan

Life Assurance

Extra holiday on birthdays and Christmas

Incentive trips

Technology vouchers

Partner/family benefits

Maternity, Paternity, and Adoption support

Qualifications

• 10+ years' experience in a Credit function.
• Proven ability to lead large teams.
• Demonstrated experience in process improvement.

Responsibilities

• Lead and support the Collections Deputy Manager.
• Drive continuous improvement across processes.
• Produce insightful reports for CEO/CFO-level stakeholders.

Skills

Leadership

Process improvement

Strategic communication

Team development

Education

CICM qualification

Job description

Would you like to kick start your career in a supportive,collaborativeand innovative company?

Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?

Join our Collections Team

Softcat is a FTSE 250 IT Reseller that values culture and people as key to success. The Collections team is responsible for collecting unpaid monies owed to Softcat. The team consists of 27 members across Credit Control, Credit Control Ops, Leasing, and covers the UK ledger as well as multinational ledgers across the group.

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your role

The Collections Manager will be responsible for the Collections function and team. They will ensure that processes and controls are in place to support the efficient and timely collection of customer payments. The Manager will need to build relationships with both customers and internal stakeholders to understand how improvements can be made and to adjust as the business continues to grow and evolve. Aged debt reporting to the SLT, target setting, and building a team with good structure and accountability will be a key part of success in this role. Technology and automation are areas which can further enhance efficiency and job satisfaction and following a recent ERP system change, will be a focus for this person.

What you'll be doing

• Leading and supporting the Collections Deputy Manager, including regular 121s, performance reviews, and providing feedback.
• Driving continuous improvement across processes, systems, and resource planning to elevate team performance.
• Handling customer and sales escalations directly when required, ensuring swift and effective resolution.
• Reviewing debtor/creditor aging and team performance.
• Implementing enhancements such as automated dunning processes and direct debit facilities to streamline operations.
• Collaborating closely with the Credit Assessment team to proactively manage and mitigate bad debt.
• Producing insightful reports for CEO/CFO-level stakeholders, ensuring transparency and strategic alignment.
• Fostering a positive, engaging, and fun culture within the finance department.

We'd love you to have

• A credit related qualification (CICM) preferred but not essential.
• 10+ years' experience in a Credit function, with a strong track record of success.
• Proven ability to lead large teams, inspiring and guiding them through change and growth.
• Demonstrated experience in process improvement and team development.
• Exceptional written, verbal, and strategic communication skills.
• Passion for working in a fast-paced, dynamic environment.
• A strong alignment with Softcat's core values.

We also acknowledge thattheconfidencegap and imposter syndrome are a real thing andcanget in thewayof us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working– 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self.

Fieldhouse Lane, Marlow, Buckinghamshire, United Kingdom, SL7 1LW

We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Pension

Share incentive plan

Life Assurance

Holiday

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas

Trips

Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world

Vouchers

Technology vouchers, activity passes, restaurant discount card

Partner/family Benefits

Option to add your partner/family to some of the benefits

Access to Perklife, our dedicated portal for all perks and flexible benefits

Maternity, Paternity and Adoption support

If you can’t find what you are looking for, please email us and we’ll get back to you when we can.