Collections Associate

CBC Recruitment Solutions; Manchester; Hybrid; GBP 31,500 - 38,500; Full time

Job summary

A financial services provider in Manchester is seeking a Collections Associate to deliver exceptional customer service. The role involves managing customer accounts, addressing inquiries about finance products, and ensuring compliance with FCA regulations. Candidates should have strong communication skills and a commitment to customer care. This position offers a salary up to £35,000 plus bonuses and benefits.

Qualifications

• Experience in customer service, ideally in finance or collections.
• Ability to manage customer accounts and resolve disputes promptly.
• Commitment to regulatory compliance and customer care.

Responsibilities

• Serve as the first point of contact for customers, addressing queries.
• Handle customer account management, including updates and payments.
• Ensure all interactions comply with FCA standards.

Skills

Strong communication skills

Solutions-oriented mindset

Integrity and customer care

Job description

Collections Associate

Manchester – hybrid

To £35,000 plus bonus and benefits

Our client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.

The successful Collections Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.

Responsibilities

• Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
• Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
• Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements.
• Collaborate with internal departments to resolve customer issues effectively and efficiently.

This is an exciting opportunity to join a dynamic business during an exciting period of growth.

In the first instance please send your CV in confidence to [e-mail]