Collections Advisor

Fintelligent; Manchester; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading financial services company is seeking a Collections Agent in Manchester to assist customers with financial issues and find suitable payment solutions. The position offers a salary between £26,000 and £30,000 per year, plus potential bonuses, holiday benefits, private medical insurance, and a pension plan. Candidates should possess strong communication skills and a genuine interest in helping customers manage their finances. This is a great opportunity for a professional looking to contribute to an evolving team.

Benefits

Private medical insurance

Health cash plan

Company bonuses

Employee discounts

25-28 days holiday

Qualifications

• Experience in roles like Payment Support or Recoveries.
• Strong verbal and written communication skills.
• Good understanding of financial principles and customer support.
• Proactive in managing and prioritising tasks.
• A real interest in helping customers with their finances.

Responsibilities

• Answer calls from customers with financial issues.
• Discuss and find payment solutions.
• Arrange payment plans and work with specialist teams.
• Be empathetic to customers in need.
• Accurately log conversations and actions.
• Suggest process improvements.
• Report risks to the line manager.

Skills

Verbal communication skills

Written communication skills

Understanding of financial principles

Proactive task management

Interest in customer finance

Job description

Job Description

Seeking a fulfilling job in finance? Our client needs a Collections Agent in central Manchester. They aim to make car buying easy and enjoyable.

As a Collections Agent, the salary is £26,000 to £30,000 per year, with potential bonuses. There are 25 holiday days, increasing to 28 after three years, plus bank holidays. Private medical cover and a health cash plan are also provided for you and your family.

Our client is transforming how people buy and finance used cars in the UK. They aim to make car buying easy and enjoyable. With 450 staff in Manchester, Oxford, and London, they focus on delivering excellent customer service.

Responsibilities

• Answer calls from customers with financial issues.
• Discuss and find payment solutions.
• Arrange payment plans and work with specialist teams.
• Be empathetic to customers in need.
• Accurately log conversations and actions.
• Suggest process improvements.
• Report risks to the line manager.

Package and Benefits

• Annual salary between £26,000 and £30,000.
• Discretionary company bonus.
• 25 days holiday, rising to 28 days after three years, plus bank holidays.
• Private medical insurance and health cash plan.
• 5% pension contributions from the company.
• Various employee discounts and perks.

Qualifications

• Experience in roles like Payment Support or Recoveries.
• Strong verbal and written communication skills.
• Good understanding of financial principles and customer support.
• Proactive in managing and prioritising tasks.
• A real interest in helping customers with their finances.

Similar job titles to this role include Payment Support Agent, Debt Collector, Recoveries Specialist, Customer Service Advisor, and Financial Support Officer. This Collections Agent position might be ideal for you.

If you love great customer service and want to join a lively team, this Collections Agent role is for you. Apply now to work with a company that values and supports its people.