Collection Agent

Made Employment Ltd; Nottingham; On-site; GBP 26,000; Full time

Job summary

A leading debt resolution company in the UK is seeking a Customer Service Operative for a 9-month fixed-term contract, covering maternity leave. The role involves assisting clients with their utility debts by providing empathetic support and guidance through their options. Successful candidates will have a background in credit control, telesales, or call centers, with strong organizational skills. This full-time office-based position offers a competitive salary plus uncapped monthly bonuses, averaging around £250.

Benefits

Uncapped monthly commission

33 days holiday including bank holidays

Life Insurance

Pension contributions of 3%

Dedicated training programme

Qualifications

• Experience in a call center or within debt collection is preferred.
• Must be organized with ability to prioritize workloads.
• Ability to express empathy while leading conversations to resolve debts.

Responsibilities

• Assist customers in managing their outstanding utility bills.
• Guide clients through payment options with empathy.
• Support field agents in setting up payment plans.

Skills

Experience in credit control or telesales

Organizational skills

Empathy with customers

Resilience and tenacity

Proven track record of achieving targets

Job description

Benefits:

• Uncapped monthly commission (on average £250 per month)!
• 33 days holiday including bank holidays (pro rata for the 9 month contract)
• Life Insurance
• Pension contributions of 3% after 3 months
• Dedicated training programme with ongoing support

Doyouhaveabackgroundcollectingdebtorworkinginacallcentreorhaveexperiencewithintelesales?Doyouwanttoworkinabusyenvironmentwhichissupportive,challengingandnurturingwhichexposesyoutolotsoftraining?Ifso,thenthisisthejobfor you! This is a 9 month fixed term contract to cover a maternity leave, with the potential to go permanent. OurclientareUKleaderswithindebtresolution.Theyareaclose-knit,friendlybusinesswhereyou'renotjustanumber!Youwillbe workingwithateamtodeliverexceptionalcustomerservicetotheircustomerswhoareinarrearswiththeirutilitybills.Youwillbe workingcloselywithcustomerstohelpthemresolve theirutilitydebtbywalkingthemthroughtheiroptionswithempathyandunderstanding.Thisisininboundandoutboundcustomeroperativerolewhereyouwillbecustomerfacing,helpingtoassisttheirclientsandtheircustomerstofindtherightsolutiontomanagetheiroutstandingutilitybillsandarrears.Youwillalsoassistourclientsagentsinthefieldsetupandagreepaymentplansandprocesspaymentsfromcustomers.

Skills & Experience:

• Ifyouhaveworkedwithincreditcontrol,callcentres,telesalesorcoldcallingthenwewanttohearfromyou
• Youmustbeorganisedandbeabletoprioritiseworkloads
• It'simportantthatyoucanexpressempathywithcustomerswhilstalsobeingabletoleadtheconversationtogetthedebtresolved
• Youmustberesilientandbetenacious
• Proventrackrecordofworkingtowardstargetsadachievingthem

Other Information:

• NoCCJ's,IVA'sorbankruptcies
• MustbewillingtoundergoaDBScheck
• HoursareMonday-Friday
• 8.00am-4.30pm
• 9:00amto5.30pm
• 9.30amto6.00pm
• Theseareonarotatingshiftpattern
• Thisroleisintheofficefulltime
• £25,396.80plusanuncappedbonus(whichonaverageisbeingpaidoutataround£250eachmonth)