Cocktail Waiter / Waitress

Fundamental Hospitality; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality group is seeking an experienced Cocktail Waiter/Waitress for their venue in London. The role involves delivering exceptional service in a luxury environment and requires high-end hospitality experience. Candidates should possess excellent communication skills and a proactive approach to guest satisfaction. This full-time position offers a competitive salary and opportunities for career progression.

Benefits

Competitive salary

Generous service charge

Staff meals

Training programmes

Wellness initiatives

Qualifications

• Previous experience in high-end or luxury hospitality is essential.
• A confident and engaging personality with excellent communication skills.
• Strong attention to detail and a commitment to delivering the highest standards.
• Flexible availability including evenings and weekends.

Responsibilities

• Deliver outstanding, personalised service to each guest.
• Prepare and maintain your section, ensuring it is immaculate.
• Engage with guests professionally, taking detailed orders.
• Ensure seamless communication with teams and management.
• Maintain a clean and well-stocked waiter station.

Skills

High-end hospitality experience

Excellent communication skills

Attention to detail

Proactive approach

Ability to work flexible hours

Job description

Overview

Welcome to Shanghai Me London, a glamorous dining destination bringing the elegance and excitement of 1930s Shanghai to the heart of Mayfair. As part of the renowned Fundamental Hospitality group, we are passionate about delivering unforgettable experiences through exquisite cuisine, exceptional service, and stylish ambiance. The Role: We are looking for an experienced and charismatic Cocktail Waiter/Waitress to join our team. This role is perfect for someone who thrives in a fast-paced luxury environment, takes pride in delivering top-tier service, and understands the nuances of guest satisfaction.

Responsibilities

• Deliver an outstanding, personalised service to each guest
• Prepare and maintain your section, ensuring it is immaculate and guest-ready at all times
• Possess and demonstrate extensive knowledge of Shanghai Me’s concept, menu, and brand standards
• Engage with guests professionally, taking orders with attention to detail including dietary requirements
• Ensure seamless communication with runners, the bar team, and management
• Maintain a clean, well-stocked waiter station and ensure equipment is polished and ready
• Accurately manage orders and payments using the POS system
• Support management with guest feedback and service improvements

What We’re Looking For

• Previous experience in high-end or luxury hospitality is essential
• A confident and engaging personality with excellent communication skills
• Strong attention to detail and a commitment to delivering the highest standards
• A proactive, hands-on approach and a genuine passion for hospitality
• Flexible availability including evenings and weekends

Why Join Us

• Work in one of London’s most exciting hospitality venues
• Be part of a fast-growing, international group with excellent career progression opportunities
• Enjoy a competitive salary and generous service charge
• Staff meals, training programmes, and wellness initiatives
• A supportive, stylish, and multicultural team environment

Experience & Requirements

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Salary: up to £16.24 hourly
• Benefits: + cash & card tips + surplus tronc distribution
• Starting time: Immediate start

About Fundamental Hospitality: Established in 2011, Fundamental Hospitality is a UAE born company that unifies the region’s leading lifestyle concepts.