CMDB Expert

Eligo Recruitment; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services organization is seeking an experienced CMDB Expert to lead the maturation of its Configuration Management practice. This remote-first role requires defining CMDB governance, ensuring data integrity, and configuring automated discovery tools. The ideal candidate will have a deep understanding of ITSM platforms like ServiceNow and experience in service mapping and stakeholder engagement. This critical 12-month contract offers opportunities for professional growth within a transformative digital landscape.

Qualifications

• Deep hands-on experience with major ITSM platforms, preferably ServiceNow.
• Proven track record in configuring automated discovery in hybrid-cloud environments.
• Expert-level skills in data normalization and reconciliation rules.

Responsibilities

• Define and implement the end-to-end Configuration Management process.
• Design and monitor health dashboards focused on completeness and compliance.
• Manage automated discovery tools and integrate 3rd party data sources.

Skills

Automated discovery configuration

Service mapping

Data normalization

Stakeholder engagement

Tools

ServiceNow

BMC Helix

SQL

Job description

CMDBExpert | Remote (occasionally travel to Cheshire) | 12 months (potential extension) | February 2026 | Competitive Day Rate (Outside IR35) or FTC salary

Role Overview

We are looking for an experienced CMDB Expert to spearhead the maturation of our Configuration Management practice. You will be responsible for ensuring the integrity, accuracy, and health of our IT ecosystem’s "single source of truth".

As we move into 2026, our clients estate is increasingly complex, spanning legacy on‑premise infrastructure and dynamic multi‑cloud environments. We need a specialist who doesn't just "manage" a database but understands how to architect a data model that supports automated service delivery and robust security posture.

Key Responsibilities

• CMDB Governance & Strategy: Define and implement the end-to-end Configuration Management process, ensuring alignment with ITIL 4 frameworks.
• Data Integrity & Health: Design and monitor health dashboards focused on the "Three Cs": Completeness, Correctness, and Compliance.
• Discovery & Integration: Manage automated discovery tools (e.g., ServiceNow Discovery, BMC Helix, or Azure/AWS native tools) and integrate 3rd party data sources using Identification and Reconciliation Engines (IRE).
• Service Mapping: Build and maintain complex relationship maps to provide clear visibility into business service dependencies.
• Stakeholder Engagement: Work closely with Change, Incident, and Asset Management teams to ensure the CMDB provides actionable value across the IT lifecycle.
• Audit & Remediation: Lead regular audits of the CMDB data and drive remediation activities to close gaps.

Your Technical Toolkit

• Platform Expertise: Deep hands‑on experience with major ITSM platforms (ServiceNow preferred, but BMC Helix or similar considered).
• Discovery Tools: Proven track record in configuring automated discovery and service mapping in hybrid‑cloud environments.
• CSDM Knowledge: A strong understanding of the Common Service Data Model (CSDM) and how to apply it to drive business outcomes.
• Data Literacy: Expert‑level skills in data normalization, reconciliation rules, and SQL or similar query languages.
• Soft Skills: The ability to translate complex technical dependencies into clear business impact for stakeholders in Cheshire and beyond.

Working Pattern

• Remote‑First: This role is primarily remote.
• Face‑to‑Face: You will be required to travel to our Cheshire office for key project milestones, strategy workshops, or team‑building sessions (typically 2‑3 days per month).

Why Apply?

This is a critical, long‑term project at the heart of our digital transformation. While the initial contract is for 12 months, the roadmap for our CMDB maturity extends well into 2027, offering significant potential for extension for the right candidate.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.