CMDB Expert

Eligo Recruitment; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency seeks a CMDB Expert to lead the maturation of their Configuration Management practice. The role involves ensuring the integrity of the IT ecosystem, managing automated discovery tools, and engaging stakeholders. This long-term project offers remote work with occasional travel to Cheshire, lasting for 12 months with significant potential for extension. Join this critical digital transformation initiative and make an impactful difference.

Qualifications

• Experience in implementing end-to-end Configuration Management processes.
• Ability to ensure data accuracy and health.
• Experience managing automated discovery tools.

Responsibilities

• Define and implement CMDB governance and strategy.
• Design and monitor health dashboards.
• Manage automated discovery tools and integrate data sources.
• Build and maintain service relationship maps.
• Engage with Change, Incident, and Asset Management teams.
• Lead CMDB data audits and remediation activities.

Skills

Deep hands-on experience with major ITSM platforms

Proven track record in configuring automated discovery

Strong understanding of CSDM

Expert-level skills in data normalization

Ability to translate complex dependencies

Tools

ServiceNow

BMC Helix

SQL

Job description

CMDB Expert
Location: Remote (with occasional travel to Cheshire)
Duration: 12 Months (with potential for extension)
Start Date: February 2026
Rate: Competitive Day Rate (Outside IR35) or FTC salary

Role Overview

We are looking for an experienced CMDB Expert to spearhead the maturation of our Configuration Management practice. You will be responsible for ensuring the integrity, accuracy, and health of our IT ecosystem’s "single source of truth."

Responsibilities

• CMDB Governance & Strategy: Define and implement the end-to-end Configuration Management process, ensuring alignment with ITIL 4 frameworks.
• Data Integrity & Health: Design and monitor health dashboards focused on the "Three Cs": Completeness, Correctness, and Compliance.
• Discovery & Integration: Manage automated discovery tools (e.g., ServiceNow Discovery, BMC Helix, or Azure/AWS native tools) and integrate 3rd party data sources using Identification and Reconciliation Engines (IRE).
• Service Mapping: Build and maintain complex relationship maps to provide clear visibility into business service dependencies.
• Stakeholder Engagement: Work closely with Change, Incident, and Asset Management teams to ensure the CMDB provides actionable value across the IT lifecycle.
• Audit & Remediation: Lead regular audits of the CMDB data and drive remediation activities to close gaps.

Technical Toolkit

• Platform Expertise: Deep hands-on experience with major ITSM platforms (ServiceNow preferred, but BMC Helix or similar considered).
• Discovery Tools: Proven track record in configuring automated discovery and service mapping in hybrid-cloud environments.
• CSDM Knowledge: A strong understanding of the Common Service Data Model (CSDM) and how to apply it to drive business outcomes.
• Data Literacy: Expert-level skills in data normalization, reconciliation rules, and SQL or similar query languages.
• Soft Skills: The ability to translate complex technical dependencies into clear business impact for stakeholders in Cheshire and beyond.

Working Pattern

• Remote-First: This role is primarily remote.
• Face-to-Face: You will be required to travel to our Cheshire office for key project milestones, strategy workshops, or team-building sessions (typically 2-3 days per month).

Why Apply?

This is a critical, long-term project at the heart of our digital transformation. While the initial contract is for 12 months, the roadmap for our CMDB maturity extends well into 2027, offering significant potential for extension for the right candidate.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

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