CMDB Expert

Eligo Recruitment Ltd; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a CMDB Expert to enhance their Configuration Management practice. This remote role involves managing the CMDB, ensuring data integrity, and applying ITIL frameworks. You'll engage with teams to provide actionable insights and establish best practices in a digital transformation project. The contract is initially for 12 months with potential extensions into 2027. Strong skills in ITSM, automated discovery, and data literacy are required.

Qualifications

• Deep hands-on experience with major ITSM platforms is essential.
• Proven track record with discovery tools in hybrid-cloud environments.
• Strong understanding of the CSDM is required.

Responsibilities

• Define and implement the Configuration Management process.
• Design and monitor health dashboards for data integrity.
• Manage automated discovery tools and integrate 3rd-party data.

Skills

Hands-on experience with ITSM platforms

Configuring automated discovery tools

Understanding of CSDM

Expert skills in data normalization

Ability to translate technical dependencies

Tools

ServiceNow

BMC Helix

SQL or similar query languages

Job description

CMDB Expert

Location: Remote (occasional travel to Cheshire)

Duration: 12 months (potential extension)

Start Date: February 2026

Rate: Competitive Day Rate (Outside IR35) or FTC salary

Role Overview

We are looking for an experienced CMDB Expert to spearhead the maturation of our Configuration Management practice. You will be responsible for ensuring the integrity, accuracy, and health of our IT ecosystem's "single source of truth".

As we move into 2026, our client’s estate is increasingly complex, spanning legacy on‑premise and dynamic multi‑cloud environments. We need a specialist who doesn’t just "manage" a database but understands how to architect a data model that supports automated service delivery and robust security posture.

Key Responsibilities

• CMDB Governance & Strategy: Define and implement the end-to-end Configuration Management process, ensuring alignment with ITIL 4 frameworks.
• Data Integrity & Health: Design and monitor health dashboards focused on the Three Cs: Completeness, Correctness, and Compliance.
• Discovery & Integration: Manage automated discovery tools (e.g., ServiceNow Discovery, BMC Helix, or Azure/AWS native tools) and integrate 3rd‑party data sources using Identification and Reconciliation Engines (IRE).
• Service Mapping: Build and maintain complex relationship maps to provide clear visibility into business service dependencies.
• Stakeholder Engagement: Work closely with Change, Incident, and Asset Management teams to ensure the CMDB provides actionable value across the IT lifecycle.
• Audit & Remediation: Lead regular audits of the CMDB data and drive remediation activities to close gaps.

Your Technical Toolkit

• Platform Expertise: Deep hands‑on experience with major ITSM platforms (ServiceNow preferred, but BMC Helix or similar considered).
• Discovery Tools: Proven track record configuring automated discovery and service mapping in hybrid‑cloud environments.
• CSDM Knowledge: A strong understanding of the Common Service Data Model (CSDM) and how to apply it to drive business outcomes.
• Data Literacy: Expert‑level skills in data normalization, reconciliation rules, and SQL or similar query languages.
• Soft Skills: Translate complex technical dependencies into clear business impact for stakeholders in Cheshire and beyond.

Working Pattern

Remote‑First: Primarily remote.

Face‑to‑Face: Required to travel to our Cheshire office for key milestones, strategy workshops, or team‑building sessions (typically 2‑3 days per month).

Why Apply?

This is a critical, long‑term project at the heart of our digital transformation. While the initial contract is for 12 months, the roadmap for our CMDB maturity extends well into 2027, offering significant potential for extension for the right candidate.

Equal Opportunity Statement

Eligo Recruitment is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences, and all will be considered for employment without discrimination. At Eligo Recruitment, diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.