Club Manager

Planet Fitness - United FP Management, LLC; Lancaster; On-site; GBP 37,000 - 43,000; Full time

Job summary

A prominent fitness organization located in Lancaster is seeking a Club Manager responsible for overseeing gym operations to ensure an exceptional member experience. The role includes recruiting and training staff, maintaining a welcoming atmosphere, managing schedules, and ensuring the cleanliness of the facility. Candidates must possess strong leadership and customer service skills, basic computer proficiency, and hold a CPR certification. Competitive compensation of $50,000 per year is offered, providing an opportunity to create a positive community impact.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.

Responsibilities

• Recruit, hire, train and develop high performing staff.
• Create a welcoming atmosphere for all members.
• Ensure cleanliness and maintenance of the facility.

Skills

Customer service skills

Leadership

Basic computer proficiency

CPR Certification

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  
  • Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  
  • Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation: $50,000.00 per year

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

How many years of management experience do you have? *

Explain your past jobs and how it relates to this particular position. *

Do you have experience handling cash and credit cards? If yes, please describe. *

How many years of administrative experience do you have? *

How many years of Customer Service experience do you have? *

Give an example of a time when you were able to take an unsatisfied customer and turn him into a satisfied one. *

How would you define customer satisfaction? *

Are you willing and able to commute to our office? *

This position may require you to work certain evenings (for marketing/events) and/or Saturdays. Can you work this schedule? *

Do you hold a valid driver’s license? *

Are you willing to complete a background check of felony convictions? *

Do you have a smart phone with internet access? *

Can you commit to a 40 hour work week, with rotating shifts Monday thru Sunday? *

Do you have any friends or relatives that work at our company? *

Are you legally authorized to work in the US? *

Are you willing to work weekend shifts? *

Are you available to work evening shifts during the week (Monday-Friday)? *

Our employment process requires a drug screen. Are you willing to proceed with this application? *

Do you have any alcohol related convictions on your driving record (i.e. DUI, DWI)? *

Are you willing to to provide us with 3 professional references? *

Would you be willing to participate in a phone interview? *

What are your salary expectations? *

When can you be available to start a new opportunity? *

What makes you unique? *

What makes you a good candidate for this position? *

What are your favorite activities outside of work? *

What about this job attracts you? *

What is your experience level with Excel? *

Are you comfortable with computers, email, using the internet, and learning new computer programs? *

Are you proficient with Microsoft Excel and Outlook? *

Highest level of education *

If you have a college degree, what is your degree in? *

EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself.