Clinical Team Administrator

Tees, Esk and Wear Valleys NHS Foundation Trust; North East; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in North East England is looking for a Clinical Team Administrator to join its Health and Justice teams at HMP Durham. The role involves a range of administrative tasks like diary and appointment management, and customer service. Essential qualifications include a Level 3 qualification in a relevant field and strong literacy and numeracy skills. The position offers competitive pay, NHS pension, and opportunities for professional development, making it a rewarding career choice.

Benefits

Generous NHS pension scheme

Annual leave package (27 days plus bank holidays)

Training and development opportunities

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
• Key skills / functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above / New GCSE in Maths and English (Grade 4 to 9).
• Experience working in an administrative environment with diary management and filing systems.

Responsibilities

• Deal with enquiries to the clinical team and healthcare professionals.
• Manage diary and appointment coordination, including minute taking.
• Create and maintain case note files for patient appointments.

Skills

Literacy and numeracy skills (Level 2)

Customer service

Organizational skills

Autonomous working

Proactive approach

Education

Level 3 Qualification in relevant field or equivalent experience

Level 3 in Business Administration (desirable)

Tools

Microsoft Office applications

Job description

Job summary

We have an exciting opportunity for a Clinical Team Administrator to join Health and Justice working into two teams in HMP Durham - the Mental Health Team and the Integrated Support Unit.

This is a fantastic opportunity to join and support our multi‑disciplinary teams who work closely together in order to give the best holistic care to our patients. In this role, you will be based in the prison working closely amongst the team.

If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

Flexible working options may be available, please contact Sophie Kirk discuss.

Due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Main duties of the job

The role is multifaceted with opportunities for progression and development of skills and experience. You will be offered appropriate training to ensure you can fulfil and excel within the role.

The role will include dealing with enquiries to the clinical team, healthcare and prison professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner. You will be the first point of contact for other professionals responding in a helpful manner to enquiries or other issues raised. Offer support to diary management and appointment coordination, arrange and minute meetings, distributing agendas, papers etc.

You will be required to create and ensure case note files are up-to-date and available for patient appointments / admissions, including liaison with other departments and sites.

Undertaking of general office duties as required, including ordering supplies, filing, photocopying etc.

About us

With a starting salary of £24,937 per annum, a generous NHS pension scheme, a fantastic annual leave package (an initial 27 days annual leave plus bank holidays if new to the NHS) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. There are many training and development opportunities available, giving you the opportunity for career progression and development into other areas of work should you wish to do so.

Staff recognition is very important to us, we work closely with colleagues from across the Trust to support development, the staff voice and to recognise teams and individuals through our Greatix and Star Award schemes, highlighting the outstanding work being done every day.

We recognise that Administrators and professionals are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Details

• Date posted: 12 December 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year per annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 346-FMH-131-25-A
• Job locations: HMP Durham, Old Elvet, Durham, DH1 3HU

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Contact to discuss the post is welcomed.

Person Specification

Qualifications – Essential

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
• Key skills / functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above / New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role

Qualifications – Desirable

• Level 3 in Business Administration
• RSA Level 2 or equivalent Secretarial / administrative experience in a clinical environment

Experience – Essential

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads.
• Experience of setting up and maintenance of administrative systems and processes.
• Experience of working autonomously and proactively.

Experience – Desirable

• Experience of supporting / supervising staff.
• Experience of handling monies and working within financial guidelines.

Knowledge – Essential

• Comprehensive knowledge of Microsoft Office applications.
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes.

Knowledge – Desirable

• Knowledge of NHS systems