Clinical Support Worker Higher Level – Community (Copeland)

NHS; Cleator Moor; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional healthcare organization in Cleator Moor seeks a Clinical Support Worker to support patients in their homes. The role involves providing personal care, promoting independence, and ensuring timely discharge from hospitals. Applicants should have a Level 3 vocational qualification and relevant experience in health or social care. The position offers a salary range of £24,937 to £26,598 per annum, along with opportunities for further training and development.

Benefits

27-day holiday scheme

Access to NHS discounts

Employee Assistance Programme

Qualifications

• Must have completed relevant training for Clinical Support Workers.
• Experience in health or social care is necessary.
• Ability to demonstrate compassionate values in providing care.

Responsibilities

• Deliver high-quality personal care and support.
• Promote independence among patients.
• Document clinical observations and escalate findings.

Skills

Excellent interpersonal skills

Active listening skills

Basic IT skills

Ability to work under pressure

Education

Level 3 vocational qualification

National Care Certificate

Numeracy and Literacy Level 2

Job description

Go back North Cumbria Integrated Care NHS Foundation Trust

Clinical Support Worker Higher Level – Community (Copeland)

The closing date is 23 December 2025

Working alongside the community team with a special interest in palliative care and rehabilitation.

The team delivers care to patients which includes supporting with Activities of Daily Living, including personal care, catheter care, meal provision and support with nutrition. End‑of‑life support and comfort. Care should be delivered in such a way to promote independence where possible and as part of an ongoing plan to support the patient to remain in their own home.

Care is delivered to ensure patients have a safe and timely discharge from hospital and prevent readmission or admission to hospital.

Main duties of the job

• Where possible to promote independence
• To deliver a high quality of personal care
• You will need to have excellent communication skills
• You will be part of a very motivated team who deliver a high quality of care and rehabilitation
• The team works 7 days per week, 365 days per year and the shifts are 8‑14:00 and then 16:00‑22:00. Staff may be expected to change their shift pattern and work outside these hours with limited notice.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information, please see the additional information link which can be viewed under the read this before applying section.

• Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
• If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Unlock Tel: [phone], email [e-mail] or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

• Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
• Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

• A lease car may be available for this position; further details will be provided upon appointment if applicable.
• 27‑day holiday scheme rising to 33 after 10 years
• Access to NHS discounts with retailers and leisure companies
• EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work‑related problems
• These schemes are subject to availability

Person Specification

Qualifications

• Level 3 vocational qualification or short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3; theoretical knowledge; experience of a range of care and related procedures; clinical observations knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2
• Undertaken relevant additional training for Clinical Support Workers

Knowledge and Experience

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings.
• Working knowledge of legislation underpinning care provision.
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Knowledge of Safeguarding.
• Understanding work‑related boundaries.
• Awareness of GDPR and the need for confidentiality.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Familiarity with current NHS and social care policies.
• Nursing policies and procedures.
• Evidence of understanding of Trust Business.
• Experience of working in the Trust previously.

Skills and Aptitudes

• Excellent interpersonal, communication and active listening skills.
• Ability to adopt appropriate styles and methods of communication.
• Time‑keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures.
• Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible.
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Motivated and with a pro‑active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job‑related training and multi‑disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands importance of professional image.
• Reliable, adaptable and dependable.
• Venepuncture.

Other Requirements

• Promote equality and value diversity.
• Adhere to Trust Values and professional behaviours.
• Ability to travel between patients in the community and the sites from which the Trust undertakes its business, or attend meetings or training off‑site.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust

£24,937 to £26,598 a year Per annum, pro rata