Clinical Support Worker - Emergency Department | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 20,000 - 23,000; Full time

Job summary

A regional healthcare provider in Walsall seeks Band 2 Clinical Support Workers to join its Emergency Department. The role involves leading a nursing team, supporting education and skills development, and ensuring high-quality patient care. Ideal candidates will have Emergency Department experience and a Level 2 NVQ in Healthcare, although full training is provided. This is an opportunity to contribute to innovative practices in a newly invested Emergency Department.

Benefits

Opportunities for further training

Investment in department advancement

Participation in education frameworks

Qualifications

• Experience in Emergency Department settings is preferred but not essential.
• Demonstrated ability to lead a Nurse Team in a busy environment.
• Willingness to participate in ongoing training and education.

Responsibilities

• Lead a nurse workforce ensuring safe, responsive patient care.
• Support the delivery of education and skills within the department.
• Participate in audits and service developments as a team member.
• Develop nursing skills focused on Emergency Care.
• Manage appraisal and training for your team.

Skills

Emergency Department experience

Excellent communication

Leadership

Initiative

Education

Level 2 NVQ in Healthcare

Job description

Overview

We are seeking to recruit a number of Band 2 Clinical Support Workers to join our Nurse Team in Walsall Healthcare’s Emergency Department. Opportunities are available for those with experience in the Emergency Department setting or those who are willing to expand their portfolio.

Qualifications

We are seeking candidates with Emergency Department experience and a Level 2 NVQ in Healthcare; however this is not essential as full support and development will be provided through an extensive induction, orientation and personalised learning plan.

Responsibilities

• Lead a workforce across the Emergency Department to provide safe, responsive and effective care to patients.
• Join the Emergency Department as the Education Framework commences and contribute to delivery of the education programme for both new and substantive staff.
• Support the delivery of education, skills and knowledge within the ED and participate in audits and service developments as part of a Multi-Disciplinary Team.
• Develop nursing skills focused on the provision of Emergency Care, with opportunities for progression in your nursing career during time in ED.
• Promote involvement and innovation in ways of working and support a state-of-the-art department following investment in the ED.
• Ensure appraisal, training and management support for your team in ED, acting as a leader in a busy Emergency Department environment.

Department and Development

The Nursing Team at Walsall’s Emergency Department has recently received investment to expand the nursing workforce and increase training and education time by 6% across ED. New posts are being created to support the Education Framework and Practice Development roles, with opportunities to develop your nursing skills in Emergency Care.

The service has approved a £40m investment that opened a new Emergency Department in 2023. Applicants have the opportunity to contribute to this development, defining new ways of working and participating in ongoing departmental innovation.

Quality and Standards

Walsall Emergency Department is regularly in the top 5 Trusts regionally for Ambulance Handover Standards and Triage Times, and has recently been listed among the top 15 NHS Trusts nationally for the 4 Hour Emergency Care Standard.

Requirements and Qualities

You must demonstrate excellent communication, initiative and drive, and have the ability to lead a Nurse Team in a busy Emergency Department environment.

Learning and Opportunities

Our Department offers a range of learning environments, including courses to increase clinical skills and knowledge and in-house opportunities. Post-registration courses via Wolverhampton University in Emergency Care of the Child and mentorship are available. We encourage department link nurses and are developing departmental champions to promote specialist support within the team.

We aim to recruit nurses keen to work within a Multi-Disciplinary Team to aid audits and service developments, and in leadership roles will manage a team of Nurses to ensure appraisal, training and overall team support in ED.

Closing Date

This advert closes on Friday 10 Oct 2025.