Clinical Support Lead (CSL) - WCA

Capita plc; City of Westminster; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

A leading service provider is hiring a Clinical Support Lead in Belfast to guide Healthcare Professionals and manage clinical performance. This hybrid role supports onboarding, clinical governance, and quality assurance within the Work Capability Assessments team. Applicants should have significant healthcare experience and excellent communication skills. Competitive compensation package includes a salary of up to £48,000, generous leave, and benefits including a pension scheme and wellness programs.

Benefits

Competitive salary

25 days’ holiday

Paid volunteering day

Pension and life assurance

Employee wellness benefits

Qualifications

• Registered Healthcare Professional with at least three years of experience.
• Minimum of two years' experience in Work Capability Assessment.
• Strong understanding of audit processes and performance management.

Responsibilities

• Provide leadership and clinical support to Healthcare Professionals.
• Monitor and manage clinical performance for adherence to quality standards.
• Deliver coaching, mentoring, and training sessions.

Skills

Registered HCP (Doctor, Nurse/MH Nurse, Physiotherapist, or Occupational Therapist)

Strong understanding of clinical governance

Excellent communication skills

Ability to work independently

Competent in Microsoft Office Suite

Education

Minimum of three years post‑registration experience

Tools

Microsoft Office Suite

Job description

We are now recruiting for a Clinical Support Lead (CSL) to support within our WCA (Work Capability Assessments) team based in Belfast.

This is a Hybrid role as part of the HAAS Contract at Capita. The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC).

The Clinical Support Lead (CSL) will continue to deliver core business requirements as a Disability Analyst while taking on additional responsibilities to support clinical governance, quality assurance, and performance management. This role is pivotal in driving quality, supporting onboarding and training, and ensuring compliance with contractual and regulatory standards. The CSL acts as a role model, promoting excellence and consistency across clinical teams.

What you’ll be doing

• Provide leadership and clinical support to allocated Healthcare Professionals (HCPs) throughout their onboarding and development journey.
• Monitor and manage clinical performance, ensuring adherence to quality standards and contractual TPLs.
• Conduct audits and reviews to identify trends, implement corrective actions, and maintain clinical governance.
• Deliver coaching, mentoring, and bespoke training sessions to address learning needs and support continuous professional development.
• Collaborate with training teams and regional managers to ensure smooth onboarding and progression through approval stages.
• Support complaint management processes, ensuring responses are clinically accurate and aligned with policy.
• Maintain accurate reporting and dashboards for performance metrics, including quality scores, productivity, and compliance indicators.
• Contribute to process improvement initiatives and change management projects to enhance service delivery.
• Ensure professional practice standards are maintained in accordance with NMC, GMC, and HCPC requirements.

What we’re looking for

Essential Requirements

• Registered HCP (Doctor, Nurse/MH Nurse, Physiotherapist, or Occupational Therapist) with a minimum of three years post‑registration experience.
• Minimum of 2 years' experience in WCA provision.
• Strong understanding of clinical governance, audit processes, and performance management.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work independently, prioritise tasks, and meet deadlines under pressure.
• Competent in Microsoft Office Suite; Excel proficiency desirable.
• Evidence of ongoing professional development and adaptability to change.

Desirable

• Experience in training delivery and coaching.
• Knowledge of Key Performance Indicator (KPI) management.
• Ability to influence and inspire team members.
• Innovative thinking and proactive approach to problem‑solving.
• Audit, Trainer and Clinical Governance Experience.

You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.

What’s in it for you?

• a competitive basic salary of up to £48,000 dependent on experience
• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• access to the Headspace app for you and up to 5 family or friends.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth – offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

At Capita, your career can take you wherever your ambition leads.

What we hope you’ll do next

Choose “Apply now” to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – [e-mail]

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.