Clinical Services Manager (Connected Care)

Bupa; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Clinical Services Manager to oversee patient pathways and ensure high-quality care across multiple sites. This role requires strong leadership, experience in operational management, and a focus on continuous improvement. You'll be at the forefront of delivering outstanding outcomes and service excellence. Competitive salary and various benefits offered.

Benefits

25 days holiday per year

Bupa health insurance

Enhanced pension plan

On-site gyms or local discounts

Global wellbeing programme

Flexible working

Qualifications

• Extensive experience managing multiple clinical pathways and leading teams.
• Proven leadership and operational management experience in private healthcare.
• Demonstrated experience in governance, quality assurance framework, incident handling.

Responsibilities

• Provide visible and proactive clinical leadership across multiple sites.
• Oversee integration and coordination of clinical and operational activities.
• Drive continuous improvement initiatives and compliance with regulatory standards.

Skills

Clinical leadership

Operational management

Communication

Problem-solving

Governance and quality assurance

Education

Registered Nurse (NMC) or equivalent HCPC registration

Job description

As a Clinical Services Manager (Connected Care), you'll play a pivotal role in shaping patient pathways across Bupa's Secondary Care and Diagnostic Centres. This is a unique opportunity to combine operational leadership with clinical excellence, ensuring seamless, high-quality care for every patient. You'll lead multidisciplinary teams, drive innovation, and champion best practices to deliver outstanding outcomes and service excellence. How you'll help us make health happen

Responsibilities

• Provide visible and proactive clinical leadership across multiple sites, fostering collaboration and professional development.
• Oversee integration and coordination of clinical and operational activities to ensure seamless patient journeys.
• Drive continuous improvement initiatives, resource management, and compliance with regulatory standards.
• Champion quality and safety, implementing robust governance frameworks and audit processes.
• Mentor and develop clinical leaders, promoting engagement and a culture of accountability.
• Lead change management and innovation, designing and implementing new clinical delivery pathways.
• Serve as an expert advisor on clinical and operational matters, contributing to strategic planning.
• Ensure staff compliance with mandatory training and support ongoing professional development.

Qualifications

• Registered Nurse (NMC) or equivalent HCPC registration.
• Extensive experience managing multiple clinical pathways and leading teams.
• Proven leadership and operational management experience in private healthcare.
• Strong communication, decision‑making, and problem‑solving skills.
• Demonstrated experience in governance, quality assurance framework, incident handling, conflict resolution, and policy development.
• Experience in commercial stakeholder relationship management.

Desirable

• Teaching/assessing qualification.
• Management qualification or willingness to work towards one.
• Experience in private healthcare settings.
• Knowledge of regulatory frameworks (e.g., CQC).

Location

37 Kensington High Street, London, W8 5ED (with flexibility to work across other Bupa sites as required)

Employment Details

Permanent, full‑time – 37.5 hours per week. Competitive salary.

Benefits

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• On‑site gyms or local discounts where no on‑site gym is available.
• Various other benefits and online discounts.
• Global wellbeing programme (Viva) covering mental, physical, financial, social, and environmental wellbeing.
• Flexible working and a range of family‑friendly benefits.

About Bupa

Bupa is a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our people to “Be you at Bupa”, champion diversity, and understand the importance of our people representing the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences.

EEO Statement

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and will make sure applicants are treated fairly and offered reasonable adjustments as part of our recruitment process to anyone that needs them.