Clinical Services Care Coordinator

NHS; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in the United Kingdom is looking for a Clinical Services Care Coordinator to deliver high-quality patient care through administrative support for clinical teams. This role requires excellent organisational and communication skills, as well as familiarity with healthcare contracts and IT systems. The position offers flexibility for full-time or part-time work, with a salary of £13 per hour. Candidates must have relevant administrative experience and up-to-date training.

Qualifications

• Experience or familiarity with GP Contracts and QOF.
• Track record of administrative experience in general practice.
• Up to date with mandatory training.

Responsibilities

• Provide administrative support for GMS and non‑GMS work.
• Coordinate with the clinical team and practice staff.
• Utilise IT and software to manage chronic disease monitoring.
• Assist with mail merges and health promotion campaigns.
• Attend meetings and keep up to date with training.

Skills

Organisational skills

Communication skills

Time-management

Attention to detail

Confidentiality

Flexibility

Education

Good standard of education with literacy and numeracy skills

Tools

EMIS

Ardens

iPlato

Job description

Job Summary

The Clinical Services Care Coordinator will support the Clinical Services Team in delivering high‑quality patient care through efficient administrative systems, including GMC and non‑GMC work, QOF, Enhanced Services and related contracts.

Responsibilities

• Provide administrative support for GMS and non‑GMS work, including QOF, Enhanced Services, AQP Contracts, and other schemes.
• Coordinate with the clinical team, practice staff, contractors and third parties.
• Utilise IT and software (EMIS, Ardens, iPlato) to manage the practice population and conduct chronic disease monitoring, audits and reporting.
• Assist with mail merges, text messaging campaigns, chronic disease management, vaccinations and health promotion.
• Support the Coding Team with document filing and basic coding.
• Attend internal and external meetings, keeping up to date with mandatory training, role‑specific courses and organisational policies.
• Troubleshoot day‑to‑day IT, systems and workload issues.
• Undertake any other duties appropriate to the role.

Qualifications

• Good standard of education with literacy and numeracy skills.
• Experience or familiarity with GP Contracts, QOF, Enhanced Services, EMIS Web, DART, Docman, Health Options, Ardens and iPlato.
• Excellent organisational skills, attention to detail and time‑management.
• Effective communication and interpersonal skills.
• High levels of integrity and confidentiality.
• Flexible, adaptable and a good team player, capable of stepping in to support other team members.
• Up to date with mandatory and role‑specific training.
• Track record of administrative experience in general practice.

Benefits & Working Conditions

Salary: £13 per hour. Contract: Permanent. Working pattern: Full‑time or Part‑time. Location: Patrixbourne Road, Bridge, Canterbury, Kent, CT4 5BL. Reference: A1309-25-0014.

About Us

Canterbury Medical Practice provides the highest standard of clinical care for over 24,000 patients, supporting patients in a primary care setting close to home. We embrace continuous improvement, collaboration with other healthcare providers, and a holistic approach to patient care, with robust training and career progression opportunities.

Disclosure & Barring Service Check

Applicants must provide a DBS check and comply with the Rehabilitation of Offenders Act (Exceptions Order) 1975.