Clinical Quality Coordinator

North West Ambulance Service NHS Trust; Bolton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Bolton is seeking an enthusiastic Administrator to provide support to the Chief Nurse and Infection Control Team. This role involves minute-taking, managing diaries, and general administrative tasks. Ideal candidates will have excellent communication skills, strong computer literacy, and previous administrative experience. The successful candidate will be able to work independently and effectively meet deadlines. Opportunity for hybrid work and additional travel may apply.

Qualifications

• Must have substantial administrative experience in a complex organization.
• Excellent keyboard skills required.
• Confident in using databases and extracting information.

Responsibilities

• Provide administrative support to the Chief Nurse and Infection Prevention & Control Team.
• Take accurate minutes at meetings and arrange them.
• Manage diaries and handle general queries.

Skills

Computer literacy with Microsoft Office

Excellent communication skills

Organisational skills

Attention to detail

Ability to multitask

Education

Qualified to BTEC/HNC/NVQ Level 3

GCSE grade 4-9 in English and Mathematics

Tools

Microsoft Excel

Microsoft Word

Datix

C3 and EPR systems

Job description

NWAS are looking for an enthusiastic, self-motivated and professional Administrator to provide administrative support to the Chief Nurse and the Infection Prevention & Control Team. There may also be a requirement to provide administrative support to cover other teams within the directorate. A base will be provided at the Trust and there will be the opportunity for some home working.Additional travel to other North West Ambulance Trust sites may be required.

Main duties of the job

The role involves a variety of administrative tasks including accurate minute-taking at a variety of meetings, arranging meetings, managing diaries, dealing with general queries, inputting into various IT systems, producing regular reports and electronic filing.

Excellent keyboard skills are required and along with previous substantial administrative experience. Good computer literacy skills in Microsoft word and excel is essential as is experience in producing data-based reports and inputting into information systems and databases.

The ideal candidate must have excellent communication skills, both verbal and written, outstanding organisational skills with the ability to work to tight deadlines and prioritise tasks appropriately.The successful candidate must be able to use their own initiative and work without close supervision.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Person Specification

Skills

• Computer literacy with competency in using the full Microsoft Office Package
• Excellent communication skills both written and verbal
• Excellent level of interpersonal skills.
• Able to create and work competently with excel spreadsheet with ability input and extract data accurately.
• Ability to work confidently and competently with databases to extract information and create reports.
• Excellent organisational skills with the ability to effectively prioritise work.
• Ability to multitask, switching between a range of activities.
• Excellent attention to detail to ensure the production of quality documents.
• Ability to work well under pressure and meet deadlines.
• Ability to have a sensitive and logical approach to problem solving to enable effective decision making.

Qualifications and Knowledge

• Qualified to BTEC/HNC/NVQ Level 3 or able to demonstrate equivalent experience in relevant subject.
• GCSE grade 4-9 in English Literature or Language and in Mathematics or equivalent qualifications.
• Knowledge of risk Information Management systems (such as Datix)
• Knowledge of NWAS systems, such as C3, EPR
• Knowledge of the improvement cycle (such as PDSA)
• Knowledge of Microsoft Office Package

Experience

• Recent administrative support experience within a complex organisation
• Experience of working under pressure and meeting deadlines
• Experience of using Microsoft office tools, such as excel, word, power point and Viso
• Experience of using NWAS systems, such as C3, EPR
• Experience in the preparation of minutes, reports, and similar documents
• Experience in the setting up and maintaining of information and filing systems
• Experience of project management work
• Experience within the Ambulance Sector
• Experience of working with the NHS
• Experience of dealing with external stakeholders, such as healthcare providers, partner agencies patients, and relatives

Values & Behaviours

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
• Being at our best - professional and adaptable and takes pride in work
• Making a difference - act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.