Clinical Governance Administration Support

NHS; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent healthcare organization in Wales seeks a Clinical Governance Administration Support member to provide administrative assistance to the Clinical Governance Team. Responsibilities include managing sensitive correspondence, ensuring high-quality care, and acting as the first point of contact. Candidates must possess qualifications like GCSE English and Maths, along with excellent communication and organization skills. The ability to speak Welsh is desirable. Join a dedicated team committed to patient safety and clinical excellence.

Qualifications

• Proficient in administrative and clerical procedures.
• Experience with confidential information handling.
• Excellent time management and organisational skills.

Responsibilities

• Provide secretarial and administrative support to the Clinical Governance Team.
• Screen calls and prioritize issues from Health Board staff and the public.
• Work collaboratively with the Clinical Governance Team to triage calls.

Skills

Excellent communication skills

Proficiency in clerical procedures

Excellent organisation skills

Ability to handle confidential information

Education

GCSE English and Maths

NVQ level 3

Typing qualification RSA 3 or equivalent

Job description

Clinical Governance Administration Support

Are you passionate about improving patient safety and driving best clinical practice? A fantastic opportunity has arisen for a dedicated and detail-oriented individual to join our Quality Governance Team, providing essential support to clinical teams across the organisation.

As a member of the Clinical Governance Administration Support team, you will contribute to the delivery of high-quality care by supporting governance processes, managing sensitive correspondence, and ensuring that all documentation is handled with discretion and professionalism. You'll be part of a proactive, forward-thinking team that works collaboratively to uphold the highest standards of safety, compliance, and clinical excellence.

Main duties of the job

To provide secretarial and administrative support to the Clinical Governance Team ensuring discretion and confidentiality at all times.

The post holder will be required to operate efficiently and effectively, providing proactive administrative support to the Clinical Governance Team and smoothly coordinate day-to-day secretarial arrangements for the Clinical Governance LeadNurse.

The post holder will be a first point of contact for the Clinical Governance Team and screen incoming calls from other Health Board staff, members of the public and external departments or agencies, responding in a tactful and courteous manner, prioritising the issues, making decisions concerning appropriate information disclosure and adhering to timescales.

The post holder will work closely with the Clinical Governance Team to ensure incoming calls are correctly triaged and directed on appropriately to provide a high quality response.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

• GCSE English and Maths
• NVQ level 3
• Typing qualification RSA 3 or equivalent

Experience

• Proficiency in clerical and administrative procedures
• Experience of handling confidential information

Aptitude and Abilities

• Excellent and effective communication skills, both verbal and written.
• Excellent administrative and clerical skills.
• Excellent organisation and time management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.