Clinical Administrator - In-Patient Unit & Clinical Services

The Myton Hospices; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused healthcare charity in Coventry seeks a Clinical Administration support member to provide clerical assistance. The role includes managing patient records, processing documentation, and liaising with patients, families, and clinicians. Ideal candidates will possess solid administrative skills, with experience in a clinical setting being essential. The position offers a supportive working environment and a range of employee benefits, including annual leave, pension contributions, and wellness support.

Benefits

Increased employer pension contribution

28 days annual leave + bank holidays

Free on-site parking

Discounted electric vehicle charging

Dedicated staff wellbeing team

24/7 GP access

Cycle to work scheme

Qualifications

• Experience providing effective administration support to multiple teams in a clinical setting.
• Handling patient data and communications, especially with distressed individuals.
• Ability to demonstrate adaptability, initiative, proactivity, and resilience.

Responsibilities

• Maintain and archive patient records using the Patient Database.
• Process admissions and discharges documentation.
• Handle calls and liaise between patients, carers, families, and clinicians.
• Ensure patients receive information materials on admission.
• Monitor stock levels and order supplies of stationery and uniforms.
• Update clinical noticeboards and circulate daily bulletins.
• Book transport for patients via ambulance or Volunteer Drivers.

Skills

Time management

Teamwork

Organisation

Communication

Job description

Help The Myton Hospices make a difference to people with life-limiting illnesses. Join us and become an integral part of our Clinical Administration team, providing clerical and administrative support to a range of clinical staff across our Inpatient Units, Hospice at Home service and Spiritual Care team. This role will support our work by acting as a key resource to create efficiency and effectiveness across our services. You will be office-based at our Coventry Hospice. On occasion, you may be required to travel to our site in Warwick.

Responsibilities

• Using our Patient Database to maintain and archive patient records
• Processing admissions and discharges documentation
• Handling calls from or liaising between patients, carers, families and clinicians
• Ensuring patients receive information materials on admission
• Monitoring stock levels or ordering supplies of stationery and nursing uniforms
• Updating clinical noticeboards and circulating the daily bulletin
• Booking transport for patients, via ambulance or our Volunteer Drivers

Qualifications

• Experience of providing effective administration support to multiple teams in a clinical setting, including handling patient data
• Skills in time management, teamwork, organisation and communication (particularly over the phone and with people who may be distressed)
• Adaptability, initiative, proactivity and resilience
• The right to work in the UK (we cannot provide sponsorship)

Other roles you might have experience of could include:

• Medical Secretary
• Ward Clerk
• NHS Administrator
• GP Receptionist
• Healthcare Administration

This role will require a standard DBS check because you will be working in an adult healthcare setting. We will arrange and cover the cost of this check.

We provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 26 charity shops in Coventry and Warwickshire.

The Myton Hospices is an amazing place to work, where the role every person plays has a positive impact for our patients, living with terminal illnesses, and their families.

Benefits

• Increased employer pension contribution
• 28 days annual leave + bank holidays, increasing with long service
• Free on-site parking and discounted electric vehicle charging
• Additional leave purchasing
• Winter savings club
• Discount schemes including Blue Light Card
• Death in service benefit
• Dedicated staff wellbeing team & mental health first aiders
• Colleague Support Service: confidential financial, legal & mental health support
• Cycle to work scheme
• Free feminine hygiene products
• 24/7 GP access
• Free eye tests
• #DoingOurBit online fitness and wellbeing platform
• Menopause support