Clinic Prep Clerk

NHS; Greater Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading healthcare provider in Greater Manchester seeks a Part-Time Administrative Support Staff for the Outpatient Service Department. Your role will be pivotal in ensuring organized and efficient preparation for outpatient clinics and patient reception. Candidates should display excellent customer care and organizational skills, with a background in administration. The position offers a blended work setting and ongoing training, reinforcing a commitment to exceptional patient service.

Benefits

Ongoing training

Flexible working hours

Qualifications

• Educated to GCSE/CSE or equivalent English grade C or above.
• Experience in a busy customer-focused environment.
• Organizational skills to manage workload effectively.

Responsibilities

• Prepare case-notes for clinics.
• Update patient demographic details at reception.
• Book follow-up appointments according to clinic rules.

Skills

Customer care

Organisational skills

Computer skills

Education

GCSE in English grade C or above

NVQ level 2 Business & Administration

Tools

Microsoft Office

Patient administration systems

Job description

Job Summary

To provide a full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics and reception of patients. To ensure patient's needs are central to the delivery of the service, and compliance with all appropriate policies and procedures.

Main duties of the job

To work efficiently to deadlines preparing clinics for the Thomas Linacre Centre. The successful candidate will need excellent organisational and computer/keyboard skills and demonstrate a clear understanding of customer care and patient confidentiality.

About Us

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Details

• Date posted: 02 December 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year pa pro rata
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 302-25-7520223SS
• Job locations:
  • Thomas Linacre Centre
  • Parsons Walk
  • Wigan
  • WN1 1RU

Job Responsibilities

To ensure that all patients case-notes are prepared and available in advance of the clinic in accordance with procedure.

To receive patients at reception and ensure that all patient demographic details are updated both on patient centre and in the case-notes.

• To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.
• To be responsible for the scanning of Outpatient clinic documentation.
• To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.
• To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance.
• To assist members of the medical and nursing staff with any queries during the course of the clinic.

Deal with walk-in patients to clinic, ensuring that the patients case-notes are obtained and transported as quickly as possible.

Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.

Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.

Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.

To provide cover when necessary.

To provide any other duties that may be required relevant to this grade.

Person Specification

Essential Qualifications

• Educated to GCSE/CSE or equivalent English grade C or above or able to demonstrate equivalent.
• Has achieved NVQ level 2 Business & Administration or willing to work towards.

Desirable Qualifications

• Willing to work towards NVQ level 3 Business & administration.

Essential Experience

• Worked or have experience in a busy pressurised customer focused environment.
• Worked efficiently to Targets and deadlines.

Desirable Experience

• Recent work experience within a healthcare setting.
• Experience of patient administration systems and processes.

Essential Skills

• Deliver a high level of customer care and communication skills.
• Excellent organisational skills.
• Ability to prioritise and manage own workload.
• Computer Skills/keyboard skills.
• General office duties/filing, faxing etc.

Desirable Skills

• IT skills i.e. e-mail, intranet and Microsoft Packages.
• The ability to adapt to new systems/procedures as required.

Essential Knowledge

• Demonstrate a clear understanding of customer care services.
• Follow strict guidelines and procedures within a Healthcare setting.
• Awareness of confidentiality.

Desirable Knowledge

• Knowledge and understanding of customer care practises and procedures.
• Awareness of Data protection Act.

Additional

• Flexible and adaptable within a busy environment and able to work at short notice.
• Good attendance record.
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Thomas Linacre Centre

Parsons Walk

Wigan

WN1 1RU

Website: http://www.wwl.nhs.uk/