Clinic Manager - East Ham

Thérapie Clinic; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aesthetic medical clinic in London is seeking a Clinic Manager to lead a team and drive sales while ensuring a high standard of client experience. The ideal candidate should have management experience, excellent organization skills, and a passion for customer service. This role offers growth opportunities, a supportive environment, and competitive perks including training and incentives.

Benefits

Continuous training and development

Annual leave

Uncapped commission

Staff discount

Responsibilities

• Proven experience in operations with a focus on driving sales.
• Ensuring all team members deliver a 5-star service.
• Completing weekly reporting across operations and commercial targets.
• Employee relations including probation management and disciplinary management.

Skills

Management or Supervision Experience

Organisation and attention to detail skills

Mentoring

Customer Service experience

Job description

Lead with impact and elevate your career as a Clinic Manager at Therapie!

Drive clinic success, mentor a dynamic team, and enjoy rewarding growth opportunities in a supportive environment where your leadership and ambition are celebrated.

About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are seeking a talented Clinic Manager for our Brand New East Ham Clinic to lead and inspire a team, drive sales, and ensure top-tier client experiences. This role offers the opportunity to shape the clinic’s future while maintaining the highest standards of treatments and customer service.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

• Proven experience in operations with a focus on driving sales.
• Customers are at the forefront of everything we do, ensuring all team members deliver a 5-star service and all times.
• Ensuring all Procedures and Policies are followed as set by Thérapie Clinic.
• Weekly 1-2-1's meetings with team members.
• Completing weekly reporting across operations and commercial targets.
• Employee relations including probation management, disciplinary and grievance
  management.
• Staff Rostering/ Annual Leave management.
• Ad Hoc duties as required.

Qualifications and Skills

• Management or Supervision Experience.
• Organisation and attention to detail skills.
• Mentoring.
• Customer Service experience.