Clinic coordinator

Imperial College Healthcare NHS Trust; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in Greater London seeks a highly motivated individual to join their Limb Fitting administration team. The role involves coordinating clinics and supporting patients in their rehabilitation journey, ensuring efficient service delivery in accordance with Trust targets. Candidates should possess excellent organizational and communication skills, with administrative experience in a healthcare setting preferred. Benefits include career development and flexible working options.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Membership options for onsite leisure facilities

Qualifications

• Experience in an NHS institution preferred.
• Ability to prioritize and problem-solve in a busy environment.
• Demonstrable ability to meet Trust values.

Responsibilities

• Establish and monitor office and information systems.
• Ensure quality and customer care standards.
• Coordinate clinic schedules and support patient pathways.

Skills

Excellent organisational skills

Clear & effective communication skills

Basic IT literacy

Competent use of IT systems

Team player

Education

A-Levels or equivalent

Medical Terminology

Tools

Excel

Word

Cerner / ICHIS / CDL

Job description

An exciting opportunity has arisen for a highly motivated individual to join the Limb Fitting administration team at Imperial College Healthcare NHS Trust.

The role will involve supporting the people, processes and performance of the Limb Fitting Centre. The successful candidate will be enthusiastic and be able to work flexibly in order to accommodate change, in line with service development and improvement. The post holder will be a key component in delivering an efficient service to our patients, in line with key Trust and National targets. The primary focus of the role will be coordinating clinics as well as supporting patients through their rehabilitation journey. The post holder will be required to work with the existing multidisciplinary team to facilitate and support our patient pathways.

Candidates must possess excellent organisational skills, with an ability to prioritise, problem solve and find solutions, in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate an ability to communicate with patients and staff across all disciplines.

If you have administrative experience of working in a healthcare setting we would encourage you to apply.

Main duties of the job

• Establishing, maintaining and monitoring excellent office and information systems.
• Ensuring quality and customer care standards are met where relevant.
• Contribution to positive patient experiences.
• Deal with queries from GPs, Doctors, wards, and other departments over the phone and in person in a calm and polite manner and in accordance with CPG and Trust policy.
• Use hospital information systems to process patients, book appointments and carry out any other tasks associated with the system.
• Ensure all clinic lists, notes referrals and equipment (where applicable) are available for all clinics.
• Ensure all enquires to the department are dealt with politely, courteously, promptly and professionally.
• Use initiative and work without direct supervision, as well as to use relevant information technology to facilitate the performance of task.
• Help provide cover for the other departmental administrators during busy periods, sickness and annual leave and where there is an imbalance of workload.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification

Education / Qualifications

• A-Levels or equivalent knowledge or experience
• Medical Terminology

Experience

• Filing techniques
• Basic IT literacy
• Previous experience in an NHS institution

Skills / Knowledge / Abilities

• Clear & effective communication skills. Organisational skills/ability to learn
• Competent use of IT systems - Excel, Word, & database input
• Service sector work (preferably hospital).
• Compentent use of Cerner / ICHIS / CDL

Values

• Demonstrable ability to meet Trust values

Other requirements

• Team player
• Excellent interpersonal skill
• Physical qualities - sufficient to fulfil the duties of the post with any reasonable adjustments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.