Client Support Administrator - 12 month FTC - Hybrid

Ashdown Group; Hampton; Hybrid; GBP 41,000; Full time

Job summary

A leading software company in the UK is seeking an experienced Client Support Administrator for a 12-month hybrid contract. You will play a crucial role in ensuring customer success, managing support contracts, and onboarding new clients. Ideal candidates will have a strong B2B administrative background, exceptional customer service skills, and experience with CRM systems like Salesforce. This hybrid role offers a competitive salary of £41,000 pro rata plus performance-related pay.

Benefits

Performance related pay

Generous benefits

Qualifications

• Previous experience in a B2B sales support/admin role.
• Strong administrative skills with excellent attention to detail.
• Exceptional customer service skills and confident telephone manner.

Responsibilities

• Manage the on-time renewal of annual support contracts.
• Onboard new customers and partners.
• Act as first point of contact for customers.

Skills

B2B sales support experience

Strong administrative skills

Exceptional customer service skills

CRM experience

Professional communication skills

Diplomacy in addressing complex issues

Cross-functional teamwork

Tools

Salesforce

Job description

Overview

Our client, a software company providing secure communication solutions to companies and government bodies, is seeking an experienced and detail focused Client Support Administrator, to join them on a 12-month FTC. Although initially a contract role there is a strong possibility that it will become permanent, due to our client’s ongoing plans for growth.

The role reports directly to the Sales Lead and is hybrid based, 2 days a week at the company’s offices near to Kingston in Southwest London.

Responsibilities

• Be pivotal to long-term customer success and retention, responsible for the on-time renewal of annual support contracts, tracking timelines and liaising with stakeholders.
• Onboard new customers and partners, ensuring a smooth transition.
• Build and maintain relationships with key customers and partner stakeholders, and act as their first point of contact for questions related to software products and services.
• Collaborate closely with internal teams including Finance and Sales.
• Monitor assigned accounts to identify early signs of issues before they escalate and manage/exceed expectations.
• Maintain and update supplier portals and Salesforce CRM.

Required Experience & Skills

• Previous experience in a B2B sales support/admin role.
• Strong administrative skills with excellent attention to detail.
• Exceptional customer service skills and confident telephone manner.
• Experience of working with a CRM — Salesforce would be preferred.
• Professional communication skills—both written and verbal—with the ability to communicate confidently with technical and non-technical stakeholders.
• Confident in navigating complex issues with diplomacy and sound judgment.
• Ability to work cross-functionally with support, finance, and technical teams.

Benefits / Compensation

This is a fantastic opportunity to join a supportive and experienced team. The FTC role is offered with a pro rata salary of £41,000 inc London Weighting plus performance related pay and generous benefits. Due to our client’s ambitions for scale, there is the firm possibility that the role will become permanent after the initial contract period.