Client Support Administrator

WATES; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company is seeking a Client Support Administrator in Southampton. In this office-based role, you will manage workflows, support financial administration, and ensure high-quality client service. Ideal candidates will have strong administration experience, excellent communication skills, and proficiency in Microsoft Office and CAFM systems. Competitive salary and extensive benefits offered.

Benefits

Competitive salary

Private Medical

Pension (5% employer contribution)

22 days holidays + bank holidays

Health and Wellness programme

Qualifications

• Experience in a busy, client-driven environment.
• Solid written and verbal communication skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Manage workflow of all jobs through CAFM system.
• Procurement for parts and materials for client team.
• Administer cash processes and compliance records.

Skills

Strong administration experience

Communication skills

Proficiency in Microsoft Office Suite

Time management

Experience with CAFM systems

Education

NVQ/SVQ in Customer Services Level 1-4

Tools

Microsoft Office Suite

Concept Evolution

Job description

The Vacancy

CLIENT SUPPORT ADMINISTRATOR

We have an exciting opportunity for an experienced, full time Client Support Administrator to join the team at our offices in Southampton, to support Wates FM in delivering a comprehensive, first‑class, maintenance service. This role provides a positive, professional, and seamless link between all members of the management team and support all staff working on the account and ensures the effective provision of help desk and financial administration.

ABOUT THE ROLE

It is important to us that we get the right person for the role so, to be seriously considered, it would be great if you can bring us strong administration experience in a busy, client‑driven environment, and experience of having worked in Facilities Management before and working knowledge of CAFM systems (elog systems). NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential)

We do need you to have solid written and verbal communication skills, as well as highly PC literate with proficiency in the use of Microsoft Office Suite, Concept Evolution and other IT systems, and the ability to multitask and manage your time effectively, prioritising the right tasks.

This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.

Key Accountabilities as Client Support Administrator include:

• Workflow management of all jobs through CAFM system. Logging, updating, closure and reporting against all PPM and reactive tasks. Assignment and allocation of jobs to be tasked through the site Account Manager and Supervisor.
• Procurement through the systems for parts, materials or contracted services required by Wates and Client team. This may include obtaining pricing for quotes as requested by the site Account Manager or Supervisor.
• Administration of cash processes required by Wates and Client, including management of accounts payable workflows and financial housekeeping activities.
• Administration and management of compliance records and documentation through ACT, Client systems and logbooks held on site.
• You will face a wide variety of demands every day so it is vital you can prioritise and work through them whilst remaining cool, calm, and composed.

WPS successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best‑known companies, providing stand‑alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi‑site operations. This is an office based position.

WHAT WE OFFER

• Competitive salary
• Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…
• Excellent range of learning and development activity to support your career progression.
• Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.

To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offences. Additionally, certain roles may be subject to additional pre‑employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family‑owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.