Client Success Technical Manager

FeverUp; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading ticketing solutions provider in the UK is seeking a Client Success Technical Manager to join their Business department. This hybrid role involves managing client accounts, providing technical support, and ensuring clients maximize their use of the platform. Ideal candidates should have customer support experience in a SaaS environment and be fluent in English. The role also entails collaborating with various teams and providing on-site support during events. Join a vibrant team and make a meaningful impact while enjoying perks such as event discounts and health insurance.

Benefits

40% Discount on all events on Fever

Health and life insurance

Possibility of remote working from home

Qualifications

• Experience in customer support ideally in a SaaS environment.
• Fluent in English (written and spoken); Spanish is a plus.
• Valid driver’s license for occasional on-site support.

Responsibilities

• Be the go-to person for clients regarding technical support.
• Manage daily client requests from incident resolution to configuration.
• Provide onboarding training and ongoing client support.
• Collaborate closely with internal teams for seamless client experience.
• Support on-site operations during live events when needed.
• Drive customer satisfaction and identify opportunities for improvement.

Skills

Customer Service

Client Support

Technical Troubleshooting

Account Management

Service Delivery

Client Satisfaction

Job description

Join Onebox Where Innovation Meets Entertainment

Onebox a company within the Fever Group is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process from event setup and sales to real-time validation at the venue.

Our platform processes thousands of transactions per minute ensuring seamless access to events worldwide. We thrive on innovation teamwork and quality creating solutions that power concerts sports theater and more.

If you love cutting-edge technology problem-solving and scalable systems this is your place.

Your Mission

We are looking for a Client Success Technical Manager to join our Business department reporting directly to our COO.

You will take ownership of a portfolio of client accounts guiding them through every stage of their journey with Onebox. Beyond building strong long‑term relationships and ensuring clients gain maximum value from our platform you will also act as their first point of contact for technical requests and platform troubleshooting.

This hybrid role blends account management with a technical mindset : you will train and support clients during onboarding provide hands‑on assistance with configuration and incidents and work closely with Sales Product and Tech teams to ensure a fast effective and proactive response at every step.

About the role

• Be the go‑to person for clients when it comes to technical support platform usage and troubleshooting
• Manage daily client requests from incident resolution to platform configuration and data exports
• Provide onboarding training and ongoing support to help clients get the most out of Onebox
• Collaborate closely with internal teams (Sales Tech Product Design) to ensure a seamless client experience
• Support on‑site operations during live events when needed
• Play a key role in driving customer satisfaction and identifying opportunities for improvement

About you

• Experience in customer support ideally in a SaaS environment
• Confident troubleshooting technical issues with a hands‑on mindset
• Fluent in English (written and spoken) / Spanish is a plus
• Tech‑savvy detail‑oriented and focused on client experience
• Comfortable working cross‑functionally with internal teams
• Valid driver’s license for occasional on‑site support
• Bonus : knowledge of networks ticketing platforms or event tech

Your benefits & perks

• Have a real impact on the companys growth and evolution
• Great work environment with a young international team of talented people to work with
• 40% Discount on all events on Fever
• Health and life insurance
• Possibility of remote working from home!

Apply now and become part of the Onebox Customer Success team!

Want to know more about us Check out our website and connect with us on LinkedIn!

Required Experience : Manager

Key Skills: Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type: Full Time

Experience : years

Vacancy : 1