Client Success & Quotations Specialist

Floss Agency; Tonbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service-oriented company in Tonbridge is looking for a first point of contact candidate for incoming calls and enquiries. You will provide quotations and advice, support sales and marketing activities, and ensure efficient office administration. The ideal candidate should possess strong communication skills, attention to detail, and a natural customer focus. A competitive remuneration package is available, reflecting skills and experience. Monday to Friday work schedule.

Benefits

Contributory pension

Discretionary performance-based bonus

Qualifications

• Experience in customer service roles.
• Excellent communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Responding to customer enquiries via phone, e-mail, and video conferencing.
• Producing and following up quotations.
• Progressing priority orders.
• Supporting external sales and marketing activities.
• General office administration.

Skills

Natural customer focus

Ability to absorb technical information

Confident and professional telephone manner

Excellent organisational skills

Good literacy

Numeracy

Strong attention to detail

Job description

A customer service-oriented company in Tonbridge is looking for a first point of contact candidate for incoming calls and enquiries. You will provide quotations and advice, support sales and marketing activities, and ensure efficient office administration. The ideal candidate should possess strong communication skills, attention to detail, and a natural customer focus. A competitive remuneration package is available, reflecting skills and experience. Monday to Friday work schedule.