Client Success Manager

Watton Recruitment Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Bedford is looking for a Client Success Manager on a fixed term contract to manage and grow relationships with UK universities. This role involves ensuring contract retention and successful onboarding of new clients, collaborating with university stakeholders for event management, and maintaining a trusted brand reputation. Candidates should have exceptional interpersonal skills, project management experience, and a proactive problem-solving approach. Frequent travel to university sites is required.

Qualifications

• Exceptional interpersonal and communication skills.
• Ability to manage complex projects and deliver results.
• Understanding of contract management and service value propositions.

Responsibilities

• Manage a portfolio of university clients focusing on retention.
• Collaborate with university stakeholders for events.
• Ensure high-quality delivery and brand representation.

Skills

Exceptional interpersonal skills

Negotiation skills

Analytical skills

Problem-solving skills

Project management

Commercial acumen

Job description

Our client based in Bedford are currently recruiting for a Client Success Manager on a fixed term contract to cover Maternity leave.

The primary purpose of this role is to manage, strengthen, and grow strategic relationships with UK universities, ensuring the long-term retention of key contracts and successful onboarding of new institutional clients

Responsibilities

• Client Retention & Growth: Serve as the strategic account owner for a portfolio of university clients, focusing on contract retention and identifying opportunities for service expansion (client value growth).
• University Collaboration: Work closely with key university stakeholders (e.g., Registrar's Office, Events Teams, Student Services) to plan, design, and execute flawless graduation ceremonies and related services.
• Brand Stewardship: Proactively manage the employer's brand reputation by ensuring consistent, high-quality delivery and communication, positioning us as a trusted, expert partner in the higher education sector.

Qualifications

• Relationship Building: Exceptional interpersonal, communication, and negotiation skills with the ability to engage and influence stakeholders at all levels within a university environment.
• Project Management: Ability to manage complex projects (multiple graduation cycles/events), define objectives, manage resources, and deliver results under tight deadlines.
• Commercial Acumen: Strong understanding of contract management, service value proposition, and achieving commercial outcomes (retention and growth).
• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to mitigating service risks.
• Travel: Flexibility and willingness to undertake frequent national travel to university client sites.