Client Services Officer

Deutsche Börse Group; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services company is seeking a Client Service Officer to manage UK clients' inquiries related to securities settlement and asset servicing. In this role, you will develop strong client relationships through effective communication and proactive engagement. Ideal candidates should have a minimum of 3 years' operational processing experience, strong problem-solving capabilities, and proficiency in Microsoft Office tools. This role offers a dynamic environment within an international team.

Qualifications

• 3+ years of experience in operational processing within settlements, asset servicing, or cash management.
• Strong problem-solving and analytical skills with a good understanding of process flows.
• Excellent communication and soft skills in a client-facing role.

Responsibilities

• Manage day-to-day client contact via phone and email.
• Clarify and resolve enquiries related to securities settlement and asset servicing.
• Build and grow client relationships through proactive engagement and regular check-ins.

Skills

Customer service orientation

Analytical skills

Interpersonal skills

Problem-solving skills

Communication skills

Tools

Excel

PowerPoint

Word

Job description

The area is managing global client relationships across Clearstream through our network of international offices and providing day-to-day client service for the Clearstream customer base. Client Services is the central contact for our clients and the voice towards our clients. As Client Service Officer within an international cross location team, you will be supporting UK clients with enquiries or issues related to various Clearstream processes like Settlement, Corporate Actions, Income and Cash Management.

Your responsibilities:

In your new position you are responsible for the day to day contact (via phone and email) with our clients for all questions related to securities settlement, asset servicing and cash management. This includes the clarification of topics by using your own knowledge, supported by team members and/or operations. In your role within Clearstream Banking you act as one of the main contact points for our clients in their interaction with Clearstream Banking. Additionally, you will build and grow strong client relationships through ongoing, proactive engagement, including regular meetings, strategic discussions and periodic check-ins, ensuring client needs are understood, anticipated and addressed. You will proactively provide clients with relevant updates, insights and information.

Your profile:

• Business experience: A minimum of 3 years operational processing experience within settlements, asset servicing and/or cash management is preferable. Interest or experience in financial markets and financial products a plus.
• Entrepreneurial skills: Taking on high responsibility & results orientation. Strong Self‑starter, focused on outcomes and achievements. Not afraid of continuous changes, seeking personal and professional challenges.
• Analytical skills: High problem‑solving skills with developed analytical skills and sound understanding of process‑flows; ability to address both knowns and unknown’s thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential.
• Interpersonal skills: Protruded service orientation with excellent telephone representation, high communication- and soft skills and a strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact and potential financial impacts.
• Productivity: Planning/Organization, Willingness to learn.
• IT skills: General office productivity tools proficiency expected (Excel, Powerpoint, Word, general ease of interaction with computers, telephone- and IT-systems). IT infrastructure proficiency / interest can be a plus.