Client Services Manager & Trading Infrastructure

Trades Workforce Solutions; United Kingdom; On-site; GBP 52,000 - 68,000; Full time

Job summary

A global electronic trading firm is looking for a Client Services Manager to act as the main contact for key trading clients. This role involves managing onboarding, account queries, and building long-term relationships to maximize retention. The ideal candidate will have 2-4 years of experience in client-facing roles, strong communication skills, and an understanding of financial services. Familiarity with FIX protocol is a plus. This position offers a dynamic working environment in the expanding U.S. market.

Qualifications

• 2–4 years in a client-facing support or account role in FinTech.
• Strong understanding of financial services and market structure.
• Technical familiarity with FIX protocol is a plus.

Responsibilities

• Act as the main point of contact for key trading clients.
• Manage onboarding, account queries, and support escalations.
• Provide feedback on client needs and potential upsells.

Skills

Client-facing support

Excellent communication skills

Relationship-building

Technical acumen

Job description

About the Role and Company

EC1 Partners is working closely with a global electronic trading infrastructure firm providing ultra-low latency solutions to proprietary trading firms and banks. As part of their U.S. expansion, they are looking to hire a Client Services Manager in Chicago.

What You Will Do

• Act as the main point of contact for key trading clients
• Manage onboarding, account queries, and support escalations
• Build long-term relationships to maximize retention
• Collaborate with tech teams to resolve client issues
• Provide feedback on client needs and potential upsells

What You Bring

• 2–4 years in a client-facing support or account role in FinTech
• Strong understanding of financial services and market structure
• Excellent communication and relationship-building skills
• Technical acumen; familiarity with FIX protocol is a plus
• Ability to manage multiple client requests effectively