Client Services Manager

Home Group; Upper Street; On-site; GBP 27,000 - 29,000; Part time

Job summary

A dedicated housing support organization is seeking a Client Services Manager in Ipswich. This part-time temporary role involves leading a team to deliver person-centered housing support for individuals with mental health conditions. The salary ranges from £27,338 to £28,890 per annum pro rata, with attractive benefits including health cash plans and a healthy work-life balance.

Benefits

34 days leave increasing to 39

Health cash plan covering dental and optical costs

Over 800 high street discounts

Support for colleague wellbeing

Opportunities for career growth

Qualifications

• Great people skills, ability to communicate and understand where people are in their life.
• Confidence to challenge behaviors not aligned to values.
• Experience of leading a team and empowering others.
• Experience of delivering support in a housing or care environment.

Responsibilities

• Lead support workers and coordinators in delivering quality housing support services.
• Coach team and manage individual and team performance.
• Act as Safeguarding lead and oversee health and safety checks.
• Promote the service within the community.

Skills

Great people skills

Confidence to challenge behaviors

Experience of leading a team

Experience of delivering support in housing

Ability to advocate for customers

Job description

Overview

East Ipswich — Temporary contract (to the end of March 2026), part time (22.5 hpw).

Salary £27,338 to £28,890 per annum [pro rata] and great benefits including Health Cash Plan plus on-call shift payment of £14.30 per session.

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our East Ipswich team to deliver person centred housing related support and make it a Great Place to Work for our colleagues. You’ll manage services which house customers experiencing severe and enduring mental health conditions, who may also have substance misuse issues and/or a mild learning disability in 24/7 supported and less supported housing in East Ipswich.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers.

Typical day as a Client Services Manager

• Lead our team of support workers and coordinators to deliver person centred, efficient, quality housing support services aligned to our contracts
• Coach your team and manage individual and team performance
• Act as Safeguarding lead for the team, and oversee health and safety checks and risk assessments being completed and recorded
• Promote the service, ensuring visibility and accessibility to referring agencies and self-referring customers; promote our brand in the community
• Ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, empowering customers and colleagues alike

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

• Great people skills, ability to communicate and understand where people are in their life
• The confidence to challenge behaviours not aligned to our values, and the ability to advocate for your customers
• Ideally, experience of leading a team and the knack for empowering and developing others
• Experience of delivering support in a housing or care environment
• To get from A to B, you’ll need a vehicle insured for business purposes. We’ll pay your mileage

Due to limits on our current certificates of sponsorship, we cannot offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join Senior Manager Kathy, along with Managers Elle and Debbie and our East Ipswich Mental Health Cluster team. We’re passionate about what we do and proud of the support and creativity we use when supporting customers.

Job details

• We’re open to discussing working hours with you
• Contribute covering the on-call rota out of hours, perhaps covering the occasional sleep-in shift; manage your own diary and prioritise workload and responsibilities including supervising colleagues and coordinating the rota and meetings
• This is an on-the-job role supporting colleagues and customers in services
• Able to use technology for managing tenancies, reviewing support plans and risk assessments, processing referrals and for reporting purposes such as Health and Safety, finances, incident management, rotas and HR processes
• You’ll need an Enhanced DBS check done and we pay for that

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work.

What’s in it for you?

• 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more
• Over 800 high street discounts on groceries, holidays and days out. Save money with us on phones, bikes, or cars
• Grow Our Own colleagues — when ready for the next step in your career, you can grow with us
• Colleague wellbeing tools and support available
• Explore our benefits in detail on our website

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about us and apply. Sometimes we close a job early, so don’t delay. For adjustments at recruitment, email [e-mail].

Central Supported Portfolio 703

Work locations

Ipswich (Upper High Street)

Closing Date

• Oct.25, 10:59:00 PM