Client Services Manager

Ipsum Utilities Limited; Greater Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A utility services provider in Greater Manchester is seeking a Client Services Manager to drive growth in their 11kV ICP Division. The successful candidate will identify new business opportunities across sectors, build and maintain client relationships, and ensure revenue targets are met. Ideal candidates will have a strong business development background within utilities, a Level 2 Diploma in Sales and Marketing, and the ability to manage sales processes effectively. A full UK driving license is essential for this role.

Benefits

24 days annual leave plus bank holidays

Option to buy additional holidays

Group Personal Pension Plan

Career development opportunities

24/7 access to virtual GP

Cycle to Work scheme

Discount club benefits

Life assurance cover

Long service recognition

Enhanced Maternity Pay

Paid volunteering opportunities

Qualifications

• Proven track record of business development within ICP, utilities, or electrical infrastructure.
• Experience in selling HV/LV connection services, substation installations, or EV charging infrastructure.
• Strong understanding of ICP/IDNO frameworks, connection processes, and commercial models.

Responsibilities

• Identify and secure new business opportunities across housing developers and commercial clients.
• Build and maintain strong relationships with clients, ensuring Ipsum is seen as a trusted partner.
• Develop a clear sales pipeline through CRM and provide accurate sales forecasts.

Skills

Business development

Client relationship management

Sales pipeline tracking

Understanding of ICP/IDNO frameworks

Education

Level 2 Diploma in Skills for Business Sales and Marketing

Level 3 Award or Certificate in Business Development / Sales Management

Job description

Client Services Manager

Location: (hybrid/office/remote)

Employment type: Full Time

Working Hours: (Monday to Friday)

What’s in it for you…

We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.

• 24 days annual leave plus bank holidays
• Option to buy up to 5 additional holidays
• Group Personal Pension Plan
• Career development & progression with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP and Mental health support & counselling services
• Cycle to Work scheme
• Discount club - supermarkets, phone bills, gyms & more!
• Life assurance cover
• Long service recognition
• Enhanced Maternity Pay
• Paid volunteering opportunities in your community

About the role…

The Client Services Manager is responsible for driving growth within Ipsum 11kV ICP Division by identifying, developing, and securing new business opportunities across social housing, industrial and commercial (I&C), and EV infrastructure sectors. The role focuses on expanding Ipsum market presence, building and maintaining strong client relationships, and ensuring revenue and margin targets are achieved in line with the company’s strategic objectives.

As a Client Services Manager you will

• Identify and secure new business opportunities across housing developers, commercial clients, and EV infrastructure projects.
• Build and maintain strong relationships with clients, consultants, IDNOs, and DNOs, ensuring Ipsum is seen as a trusted, knowledgeable partner.
• Develop a clear and accurate sales pipeline through CRM, tracking opportunities from enquiry through to contract award.
• Work closely with estimating, design, and delivery teams to prepare professional, commercially sound proposals that meet client needs.
• Monitor competitor activity, market conditions, and IDNO incentives to position Ipsum effectively and maximise win rates.
• Partner with design, operations, and commercial teams to ensure handovers are clear and clients experience a smooth transition from tender to delivery.
• Deliver accurate sales forecasts and contribute to divisional budget planning.
• Represent Ipsum at client meetings, networking events, and industry conferences to promote capability and build presence in target sectors.
• Support the development of sales processes, marketing materials, and systems to improve efficiency

About you

• Level 2 Diploma in Skills for Business Sales and Marketing (or equivalent).
• Level 3 Award or Certificate in Business Development / Sales Management (desirable).
• Full UK driving licence (essential).
• Proven track record of business development within ICP, utilities, or electrical infrastructure.
• Experience of selling HV/LV connection services, substation installations, or EV charging infrastructure.
• Strong understanding of ICP/IDNO frameworks, connection processes, and commercial models.
• Demonstrable ability to build long-term client relationships and meet or exceed sales targets.
• Some experience in managing or mentoring others would be an advantage

Our commitment to Equal Opportunities...

We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.

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Next steps...

If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info!